Front Office Team Leader

Summary **Andaz** means "personal style" in Hindi. **Andaz Amsterdam Prinsengracht** means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Do you feel intrigued already? Because we are looking for a **Front Office Team Leader** **Your MINDSET**: - A natural motivator with a good portion of personality; - Enthusiasm and a hands-on mentality to bring the Front Office team to the next level; - A living and breathing example of how to make the guests’ stay personalized and memorable; - A true “Andaz host” that delivers the brand promise. **What does the ROLE entail?** - Assisting the Front Office Management Team in efficiently running the department according to the established concept statement providing a courteous, professional, and flexible service at all times; - Coordinating all Repair and Maintenance and reports maintenance job orders; - Understanding rate structure and promotional rates available; - Working towards achieving customer satisfaction survey scores set for the department; - Ensuring Front Office employees are familiar with the hotel’s products and services, current promotions, policies, and other important information; - Assisting in implementing consistent guest recognition programs, maintaining a relevant guest history database; - Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily; - Personally and frequently verifying that guests are receiving the best possible service; - Ensuring guest history records are accurately maintained and all repeat guests are pre-registered. **What’s in it for YOU?** **General Perks**: - A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal. - An entry to the Hyatt Family, a place where we care for people so they can be their best; - 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa - A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two; - Travel Allowance, starting from a 5 kilometers travel distance from the hotel. - Uniform provided and laundry is taken care of in house. - 25 Vacation days **Wellbeing**: - “Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose”_ - To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check" - Social Activities; Team building outings, Sports/wellbeing activities - Hotel gym access **Development**: - “Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”_ - International working experience with future international transfer happily facilitated. - Personal development plan, in order to reach your full potential. - A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.). **Diversity**: - “Inclusion and diversity are at the core of our purpose - _we care for people so they can be their best_ - and we are deeply involved in actions that create a culture of opportunity for all”_ - An International team of over 15 different nationalities **Qualifications**: **Your EXPERIENCE**: - Minimum 2 years’ Hotel experience working in Front Office, at least 1 year in a Team Leader; - A relevant degree in Hospitality or Tourism Management, or equivalent experience; - Encouraging, motivating and reassuring; - Great language and communication skills in English, and Dutch or another second language; - You do not hold back from administrative tasks, projects and responsibilities; Does the above describe you, the way you love to work and the people you want to work with?