Account Executive

About UsIDA Foundation is an independent social enterprise providing medicine and medical goods to healthcare organisations worldwide, at the best price possible. We recognise that in today's world, essential medicines remain out of reach for too many people. IDA bridges those gaps so that healthcare providers have access to quality products at a fair price. We distribute over 3000 different health products to customers and partners in over 130 countries. We work with international and local NGOs, large donor organisations, ministries of health and central medical stores, and smaller mission hospitals.Headquartered in Amsterdam, we are a global organisation with 200 employees representing over 30 nationalities. We have offices in India, China and Nigeria, a warehouse in Dubai (UAE), as well as a global network of agents and distributors in over 30 countries. We pride ourselves on our professional, diverse and multicultural team, which is passionate about our mission. Please visitfor more information.Account Executive Full-time position (40 hours/week)In your role as an Account Executive, you are part of the Account Executive team, reporting directly to the Area Manager. You are responsible for the end-to-end Quote-to-Cash process. The challenge is to realize the agreed service level (in full on time) of products and related services against the lowest possible integral added cost for our customers. The main drivers are speed, expertise (knowledge of IDA products and services), accuracy (first time right) and clarity in communication. As an Account Executive you actively signal disruptions in the process, propose solutions for improvement and participate actively in improvement initiatives. You contribute in a positive way to the whole customer service team, seeking help from, and offering help to, team members.As an Account Executive, you are mainly responsible for: Completing correct and on time submission of quotations; Monitoring and following up quotes according to the SLA and follow up with customers as needed; Driving and realizing upselling; Deciding on best route to market according to IDA policy (stock vs direct shipment); Managing sales orders according to customer requirements; Processing cancellations according to policy; Providing excellent customer serviceEducation & Experience MBO + with focus on Account Management, Economics, Logistics and Supply Chain or similar; Minimum 2 years of working experience in a similar role in an international environment; Excellent skills in Excel; Experience with an ERP system, preferably JD Edwards; Affinity with international development / IDA's mission.Skills & Characteristics Result oriented, willingness to operate in a challenging environment; Solid understanding of business processes, preferably in an international Supply Chain environment; Solid analytical and critical decision-making skills; Strong planning and organization skills; Ability to perform root-cause analysis and problem resolution; Team-oriented and good interpersonal communication skills; Ability to manage stakeholders effectively at all levels (both internal and external)Language Fluency in written and spoken English Intermediate / advanced French is requiredBENEFITS: At IDA Foundation, we ask a lot of our employees, but we also give a lot in return. This includes: Great colleagues: You’ll work in a team of enthusiastic, motivated professionals in an open atmosphere Inspiration and development: We offer training and personal development opportunities for all employees, and regularly host guest speakers. Fun: Department and company outings are organized on a regular basis, and we make sure to celebrate our successes together. Making an impact: IDA offers a great opportunity to use your passion and skills for good, while working in an enthusiastic team and stimulating environment. Salary and holidays: We benchmark salaries against mid-sized companies in the Netherlands, and to support a healthy work-life balance we offer 30 vacation days for a full-time contract. In addition, we offer a commute allowance and a defined contribution pension.Additional Information – We take care of our people As a company, diversity drives our identity. Whether you are looking to launch a new career or grow an existing one, IDA is the type of company where you can balance great work with great life. We strive to have parity and believe taking care of our people is the right thing to do. Success is celebrated and integrity is the core of who we are at IDA.