Senior Service Delivery Manager

CAPGEMINI ENGINEERING At Capgemini Engineering, a global leader in engineering and R&D services, we bring together a diverse and inclusive team of engineers, scientists, and architects from across the globe. Together, we support the world’s most innovative companies in unlocking their full potential. From autonomous vehicles to life-saving robotics, our digital and software experts think creatively and inclusively to deliver cutting-edge solutions across industries. Join us for a career filled with opportunity where your unique perspective is valued, where you can make a meaningful impact, and where no two days are ever the same. YOUR ROLE Building and maintaining relationships with senior management of our clients, facilitating project renewals, and identifying growth opportunities. Driving the transformation of client projects to innovative delivery models, including flexible near-shore and offshore solutions. Mentoring and supporting project managers to execute projects effectively and collaboratively. Ensuring client satisfaction and continuously enhancing quality standards. Partnering with the Capgemini account team to drive strategic business development. Overseeing contractual and financial performance, including inclusive resource allocation decisions.YOUR PROFILE You bring strong organizational and decision-making skills to navigate complexity with confidence and empathy. You thrive in high-tech, fast-paced environments and are motivated by solving real-world challenges that matter. You communicate with clarity and impact, adapting your style to suit diverse teams, stakeholders, and clients. You are familiar with (or eager to grow into) delivery frameworks such as PMP, IPMA, Agile, or SAFe. You’re not just a planner—you’re a proactive problem-solver and a trusted partner to your team and clients. You are fluent in Dutch (spoken and written).What You’ll Love About Working Here A permanent contract from day one, offering long-term stability and growth. 26 vacation days, with the option to purchase additional leave. Flexible working hours: choose between 24, 32, 36, or 40 hours per week to suit your lifestyle and personal needs. A hybrid working model that empowers you to work where you’re most productive. Capgemini contributes to your pension, with the flexibility to make additional contributions. A high level of autonomy—rated 8.5+ by our own colleagues. Active employee networks that promote diversity, equity, and inclusion, such as OutFront, CapAbility, and Women@Capgemini. Access to digital campuses and learning platforms focused on AI, Cloud, Data, and Sustainability.NOTE To ensure the safety and integrity of our organization, an identity and background check is part of the onboarding process. We are committed to an inclusive recruitment process. If you require accommodations at any stage of the application or interview process, please let us know. We’re here to support you. DISCLAIMER At Capgemini, we believe that a workplace where everyone feels respected, valued, and empowered is essential to our success. Inclusion is part of our DNA and central to our long-term performance. We are committed to building diverse talent pools and fostering an environment where people of all backgrounds—regardless of gender, age, ethnicity, sexual orientation, disability, or life experience—can thrive and grow. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.