Technical Service Engineer

1 dag geleden

Amstelveen, Noord-Holland, Nederland MEAN WELL EUROPE N.V. Voltijd

ABOUT MEAN WELL EUROPE

Since May 2006, MEAN WELL Europe N.V. has been the regional office of MEAN WELL Enterprise, headquartered in Taipei, Taiwan. Established in 1982 and ISO-9001 certified in 1994, MEAN WELL is a global leader in standard switching power supplies, serving industrial automation, telecom, LED lighting, and many other markets worldwide. With a balance in offering a package of Product, Quality, Cost, Delivery, Service and Relationship, MEAN WELL is the global leader in standard power supplies with an extensive product portfolio.

To further strengthen our European operations, we are seeking an energetic and motivated professional to join our team. If you are looking for a challenging role with strong growth potential, this could be the right place for you.

JOB DESCRIPTION

As a Technical Service Engineer you will be reporting to the technical service manager, your main responsibility will be answering technical questions from European customers. By working in the team, you learn about switch mode power supply's design and its applications. You discuss with customers at design or application level to either provide best solutions or solving application issues. Meanwhile, by knowing the design of our products, you will be responsible to modify standard product to meet with customization demands.

JOB RESPONSIBILITIES


• Support customer on technical issues (product selection, functionality, installation and safety standard) at application and power supply design level.


• Evaluate the possibility and propose new possible circuits to modify our standard units to fulfill specific customer needs.


• Internally manage product and technical databank and to provide immediate support to sales team.


• Support Product Manager to identify new products or new application areas of existing product portfolio, i.e. matching products to the market.


• Travel to customer for face-to-face technical discussions or to provide technical trainings to European customers.


• Being the first interface with customers, processing field returns. Able to analyze power supply circuitry to identify problems and repair them.


• Analyze user conditions and operation conditions to determine the root cause and to repair of the defect power supplies from customers.

QUALIFICATIONS


• Bachelor's degree in Electrical or Electronic Engineering, or a related field


• At least 1 year of working experience in the power supply industry or a related sector (preferred)


• Solid understanding of switch-mode power supply (SMPS) operating principles and electronic component characteristics.


• Strong communication skills, with the ability to work effectively in virtual and cross-functional teams.


• Ability to work independently and travel internationally.


•Strong sense of responsibility, with the ability to meet deadlines and adhere to schedules.


•Able to work under pressure and meet repair or performance targets; flexible mindset beyond a strict 9-to-5 approach.


•Fluent in English and Chinese; proficiency in a second or third European language is a plus.


•Proficient in Microsoft Office; understanding of ERP system structures is an advantage.


•Legally able and willing to work in the Netherlands.

What We Offer

  • Competitive salary with performance-based bonus
  • 100% employer-paid company pension
  • Comprehensive training opportunities
  • Sports allowance and access to an on-site company gym
  • Social and CSR activities organized by the MW Welfare and SDG committees
  • 25 vacation days annually
  • A sustainable, state-of-the-art 8,000 m² building in 2027

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