Manager Hard Services

Amsterdam '- Noord-Holland - Netherlands

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Manager for our contract based in Amsterdam.

The purpose of the Hard Service Manager role is to have management and overall responsibility in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements as well as customer service standards for all Hard Services on site.

Key Responsibilities

• To ensure all Hard Services and fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.
• To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. This includes ensuring all systems are regularly updated and monitored in accordance with all the Health and Safety requirements including adherence to the clients permitting system.
• To manage the permitting of all CBRE tasks as required.
• To oversee CBRE third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract.
• Ensure all tasks delivered in the time frame required by the contract or ensure appropriate immigration are in place and communicated to our customer.
• To provide management of the sites CAFAM systems and team time allocation.
• Preparation, control and monitoring of the service agreement in accordance with the client's contractual agreement.
• Regular monitoring of the key performance indicators and taking proactive and remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings
• To compile and maintain all required management information/records. This includes asset register, emergency plans and management reports

Person Specification/Requirements

• Qualification to minimum NVQ Level 3 in facility management or associate engineering trade.
• Previous facilities management experience. This includes Line Management responsibility for personnel and contractors.
• Electrically qualified and able to work both as an engineer and as a manager.
• Excellent customer service, interpersonal and communication skills
• IT literate, together with an understanding and experience of industry specific IT Applications and requirements.
• High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH qualified.
• Analytical skills

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values

• RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Service line:
GWS Segment