Credit Controller

Who we are?

At Olenex, we supply a broad portfolio of high-quality edible oils and fats to customers worldwide. With thirteen strategically located refineries across Europe, we produce a wide range of liquid and tropical oils. Our team of specialists works closely with both food and non-food producers to deliver tailor-made ingredients that meet specific needs.

Beyond production, we are active in trading and sourcing raw materials to strengthen our offering in the edible oils and fats industry. Sustainability and fair trade are at the heart of what we do. Through our #SharedResponsibility initiative, we build integral partnerships and work toward a 100% sustainable supply chain.

Who are we looking for?

We are currently looking for a highly accurate and hands-on Credit Controller to join our team at the Central Post office in the heart of Rotterdam.

As our new Credit Controller, you will take the lead in managing customer payments from following up on outstanding invoices and resolving discrepancies to owning the auto dunning process. You are the go-to person for ensuring smooth collections, working closely with our Sales, Customer Support and Cash Allocation teams. Your sharp eye for detail and proactive mindset will help keep accounts accurate, support credit risk insights, and drive improvements in how we manage receivables.

Your responsibilities are:

• Contact customers with overdue invoices via email or phone to request payment status
• Resolve client discrepancies and short payments
• Support customers with missing or incorrect invoices, financial claims, or related issues
• Act as the owner of the auto dunning process
• Establish and maintain effective and cooperative relationships with customers and internal stakeholders
• Collaborate closely with the Cash Allocation & Application team
• Reconcile and settle customer accounts when required
• Participate in projects to optimize debt chasing processes and increase effectiveness
• Liaise with credit analysts and the business to provide insights on customer payment behavior
• Document customer conversations and collection steps in the system
• Prepare reporting on overdue accounts, including dashboards, counterparty risk categories, and exposures

Who are you?

You're a strong communicator and a team player who thrives in a fast-paced, international setting. You bring relevant experience in financial management, the process industry, or a collection agency. Above all you are confident in your accounting knowledge - especially when it comes to billing and collections

• Strong verbal and written communication skills in English are required; additional languages (German, Polish, Dutch, Italian, Spanish) are a plus
• A bachelor's degree in Business, Finance, or Accounting is preferred; equivalent education or experience is also welcome
• Relevant experience in financial management, the process industry, or a collection agency
• Solid accounting knowledge, especially in billing and collections is required
• Proficiency in Microsoft Excel and experience with ERP systems and databases
• Familiar with credit risk metrics
• Strong problem-solving and decision-making abilities, including handling difficult conversations

We offer you:

Being part of an inspiring and dynamic team, having the opportunity to bring your ideas to the table

And some little extras to pay your bills and enjoy life:

• Enthusiastic colleagues from all over the world #TeamOlenex
• A competitive salary
• Multiple development options e.g. trainings, performance-based development plans
• 13th month salary
• 30 days of leave per year
• Fully paid Pension scheme
• One home office day per week
• Working from home allowance
• Additional discounts on health insurance & fitness
• Corporate benefits
• Honest and open work environment
• Central office location right next to Rotterdam Centraal

Ready to Make a Difference?

If you're looking for a role where you can grow, collaborate, and bring in your own ideas - we would love to hear from you.