Operations Support Specialist

Operations Support Specialist - Order Management / Supply Chain Cluster

Location:
Almere or Utrecht, NL |
Reports to:
Operations Director Benelux

Why Toshiba Global Commerce Solutions?

At Toshiba Global Commerce Solutions, Inc., we're not just enabling the retail industry—we're transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world's top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences.

Every day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market.

Guided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you'll find your place here.

What's 'In-store'? - Role Overview

As an Operations Support Specialist, you'll manage a wide range of commercial activities for our direct accounts and business partners in the Benelux region, including contract validation, order processing, and account setup. You'll collaborate within a multilingual European team and engage with a diverse range of customers, making a strong command of English essential and proficiency in other European languages highly advantageous.

You'll ensure deals and purchase orders are processed accurately and in line with company policies (JSOX), working closely with finance and other teams. Using Oracle, you'll validate and manage contracts for new and existing clients, resolve billing issues, and coordinate with supply chain and operations teams on logistics and projects.

This is an experienced role requiring the ability to work independently on both routine and complex scenarios. You'll develop strong process knowledge, use departmental tools confidently, and help onboard and support new team members when needed. Flexibility to adjust working hours, particularly around month-end and quarter-end, is important for success in this role.

Key Responsibilities

• Validate and process contracts, statements of work, purchase orders, and account setup requests using Oracle.
• Provide operational and transactional support to internal teams and customers, ensuring accuracy and compliance with company policies (JSOX).
• Investigate and resolve billing issues or discrepancies in a professional manner.
• Collaborate with finance, supply chain, and operations teams on logistics, project staging, and delivery priorities.
• Maintain and improve processes, focusing on efficiency, automation, and reducing manual work.
• Support audits and business controls by maintaining accurate, accessible records.
• Contribute to team knowledge by developing expertise with tools and processes and assisting with training of new employees.

What We're Looking For

• Previous experience in sales support, operations, order fulfillment or equivalent.
• Solid experience in contract and order management; Oracle knowledge (Projects, OKS, Q2C) preferred.
• Proficiency in Microsoft Office, especially Excel; familiarity with SharePoint and PowerPoint is a plus.
• Ability to communicate clearly and professionally in English and an additional European language to meet customer and business needs.
• Highly organized, detail-oriented, and able to manage competing priorities.
• Collaborative, customer-focused, and comfortable working independently.

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.