Service Desk Specialist

4 dagen geleden

Amsterdam, Noord-Holland, Nederland galitechOnline Voltijd

**Role Description: Service Desk Support Specialist

Contract Type: start with 3-Month Contract Assignment ( extendable)

Client Industry : Cybersecurity

Employment Type: Contractor (via trusted staffing partners)

Location: Onsite — Amsterdam, Netherlands

Reporting To: Sr. Director of IT Services

Target start date : November

Budget: €2,700 per month

About the Role

This is a 3-month onsite contract assignment ( extendable ) at a global leader in cybersecurity innovation. Contractors in this position will be engaged through our trusted staffing partners and not directly employed by the client.****we're seeking a Service Desk Support Specialist to join its IT Services team. This position is ideal for a motivated and detail-oriented professional eager to work in a dynamic, high-performing international environment. The role involves providing exceptional IT support to end-users, ensuring operational efficiency and seamless technology experiences.

Your Impact

As part of the IT Desktop Support Team, you will act as a key technical resource, leveraging your multitasking abilities and strong problem-solving skills to deliver high-quality support.

Key Responsibilities:

  • Deliver comprehensive IT support covering user account setup, system maintenance, software patching, antivirus management, and system imaging.
  • Provide break/fix support for PC and Mac systems, video conferencing equipment, printers, phone systems, and other IT hardware.
  • Manage and prioritize support tickets effectively using the IT ticketing platform.
  • Follow Standard Operating Procedures (SOPs) and escalate complex issues when needed.
  • Support mobile users on both iOS and Android platforms.

  • Develop and maintain productive relationships with all users, including executive staff.****Your Experience & Skills

  • Minimum 2-5 years of hands-on IT support experience in fast-paced environments.

  • Strong service-oriented mindset with excellent communication and collaboration skills.
  • Technical expertise with Windows 11, macOS, Google Workspace, and Microsoft Active Directory.
  • Solid understanding of system imaging, VPN configuration, and networking x).
  • Proven experience with PC and Apple hardware and mobile device management (iOS/Android).
  • Skilled in using remote access tools such as Microsoft Remote Desktop and Zoom.
  • Experience leveraging AI-powered tools (e.g., Copilot, Gemini) for troubleshooting, automation, and process improvement.****Equal Opportunity Statement

We're equal opportunity employers.

We value diversity and are committed to fostering an inclusive workplace where all individuals are respected and empowered to contribute. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, orientation, national origin, genetics, disability, age, or veteran status.**

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