Head of Service

Company Description
Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.

For detailed information about Delta, please visit:

Job Description
Delta is looking for a Head of Service for our Energy Infrastructure Segment in EMEA region. The person will be the single point of contact for energy infrastructure operators, enterprises and Business Line Sales regarding all service requirements. The incumbent will be responsible for creating, updating and optimizing overall service scope and SLA programs for business according to sales/customer needs. The person will be responsible for providing service offers & cost estimates to Business. The Head of Service will be  overall responsible for product and solutions related service content. The role will require extensive interfacing with Sales, R&D and Regional Service teams. The KPIs will include SLA compliance, Service revenues maximization, Eco-system development and Customer Satisfaction.

Detailed Job Description

• Ownership of all service related tasks including internal and external customer satsisfaction
• Responsibility for overall service performance of the business line
• Feasibility check for new service requirements and assessing cost in consultation with other service functions
• Definition of new services and determination of the cost to implement
• Ongoing optimization of e2e service processes
• Project management for implementation of changes
• Definition of service-related GT&Cs
• Project coordinator for resolving cross-regional/functional service issues
• Ensure creation and QoS content towards all service functions (remote, on-site service, supply chain, repairs)
• Implementation of quality findings and coordination with BUs
• Driving service life cycle process (NPI & EOL) & ensures availability of all needed information (e.g. service BOMs)

Qualifications

• Min. 10 years of service experience including at least 5 years of leading service teams
• Previous experience with EV Chargers, Battery Storage Energy Solutions and Energy Management projects
• Advanced project management skills
• Excellent understanding of end-to-end service processes
• Excellent leadership skills
• Excellent English communication skills. Knowing other languages is a plus
• Structured and persistent working style
• Good analytical skills
• Willingness to travel