Data Insights Lead

The Role
We are looking for a Data Insights Lead/Analyst to drive the data agenda for Portfolio Management within ING's global Lending Transformation Program. In this permanent role, you will lead the Portfolio Insights workstream – developing dashboards, analytics, and reports that empower decision-making in Wholesale Banking (WB) Portfolio Management. Your mission is to turn our lending data into actionable insights: you will roll out the global portfolio dashboard, champion data quality and governance, and eliminate redundant regional reporting processes. This position has a global scope within WB Lending and reports to the Global Head of Portfolio Management in Amsterdam. It offers significant exposure to stakeholders across WB Lending, Risk, Finance, and Tech as we standardize and digitize how we manage the loan portfolio. If you are passionate about using data to streamline business and can balance strategic thinking with hands-on execution, this is an exciting opportunity to make a real impact on how ING steers its €300bn+ WB Lending portfolio.

Key Responsibilities

• Dashboard Development & Insight Generation:  roll out and refine portfolio management dashboard and reporting tools for global use. Enable PM teams to self-serve key metrics (portfolio composition, credit risk, RWA, etc.) and get real-time insights. Drive adoption of these tools in daily processes, including training users and refining dashboards based on feedback.
• Portfolio Analytics & Reporting: Act as the data analytics lead for the lending portfolio. Analyze large datasets (across products, sectors, regions) to identify trends, risks, and opportunities. Provide data-driven insights and regular portfolio reports to senior management, highlighting KPIs and flags to inform strategy.
• Data Quality & Governance: Ensure data accuracy and consistency for portfolio management. Implement controls and checks so that critical data (e.g. limits, drawdowns, risk ratings) is complete and reliable. When issues arise, coordinate fixes (with data owners in Tech/COO). Champion data governance standards and a "single source of truth" for lending data, aligning with Tribe Lending and ING's Chief Data Office policies.
• Streamlining Reporting Processes: Lead the effort to eliminate redundant regional reports and establish one harmonized way of reporting across locations. Work with country teams to catalog existing reports, identify overlaps, and migrate everyone to the global dashboards and reports. By doing so, reduce manual work and ensure uniform portfolio insights worldwide.
• Stakeholder Collaboration: Be the linking pin between Portfolio Management and other departments. Work closely with Risk and Finance on aligning portfolio metrics, with Technology on data infrastructure (e.g. data lake, BI platforms), and with Transformation colleagues on program-wide data needs. Facilitate knowledge sharing and consistency across PM teams in different regions.
• Continuous Improvement: Proactively seek ways to improve our data and reporting capabilities. This includes automating data collection and report generation, integrating new data sources (e.g. external market data for benchmarking), and exploring advanced analytics (potentially AI/ML) for predictive insights. You will also keep an eye on best practices in the industry to ensure our portfolio analytics remain cutting-edge.

Qualifications & Experience

Experience

• 7+ years in data analytics, business intelligence or related roles, ideally in financial services, and in driving transformation projects
• Proven track record of delivering insights or tools that impacted business decisions

Education

• Master's degree (or equivalent experience) in a relevant field
• Solid understanding of Lending products and credit risk fundamentals
• Familiarity with ING's WB (Lending) strategy and Portfolio Management's role is a plus
• Data Analysis Skills: Advanced skills in Excel and experience with BI/reporting tools like Power BI or Tableau for creating interactive dashboards
• Project Management: Strong organizational skills to manage multiple deliverables and stakeholders. Able to define project plans for dashboard rollout and data initiatives and drive them to completion
• Comfortable working in an Agile way, adjusting to evolving requirements

Desired Traits

• You enjoy digging into data and have a sharp eye for detail. You question anomalies and ensure accuracy before outputting analysis. At the same time, you can step back to interpret what the numbers mean and advise on the "so what" for the business
• You are a self-starter who takes initiative to identify needs and drive solutions. If a report is missing a key metric or a data issue is impeding analysis, you don't wait to be asked – you investigate and address it. You take full ownership of your domain (portfolio data) and pride yourself on delivering high-quality results
• Ability to translate complex data into clear insights for non-technical audiences. You can craft compelling charts or summaries that tell a story, and you're comfortable presenting to management. English fluency is required; you are adept at writing and speaking in a concise, business-focused manner
• You build positive relationships with colleagues in different teams and countries. You can influence without authority, persuading others of the benefits of data initiatives and standard tools. You're culturally aware and can work with a diverse, global team at ING
• You are flexible as priorities shift and can handle uncertainty or change with a positive attitude. You continuously seek to learn and improve, keeping up with data analytics trends and finding ways to apply them to Portfolio Management

Rewards and benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands  

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.