Team Lead Problem Solving

Brief Info About Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace
is Europe's leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go
enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay
is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information About The Position
As Team Lead Problem Solving, you will be responsible for leading and supporting the Problem Solve team in our Field Operations. You'll ensure that operational goals are met by coordinating daily tasks, repairing parcels, and reducing machine kickout rates. This role is crucial in ensuring that parcels are sorted on time and meet quality standards.

You will work closely with the Shift Manager, other operational teams, and external partners to streamline processes, maintain safety and quality standards and continuously improve warehouse efficiency. Acting as a key point of reference on the floor, you'll guide team members, monitor workflows and help prevent operational errors.

This position is based in our warehouse in Breda.

In this position, you'll

• Assign tasks to operators, ensuring timely completion to required standards.
• Support daily operational processes in receiving, inspecting, sorting, packing, shipping, and handling parcels.
• Comply with safety, quality, and productivity standards.
• Lead and train the Problem Solve team.
• Repair parcels within the same day to improve delivery times.
• Reduce the inflow of problem solve parcels and improve departmental efficiency.
• Actively contribute to process improvements.
• Monitor for inconsistencies, report anomalies and resolve operational issues.
• Increase overall operational efficiency by flagging issues and collaborating across teams to reduce problem parcels.

About You

• Experience in logistics, warehouse operations, or team leadership.
• Strong understanding of logistics flows and key process stages.
• Skilled in root cause analysis and problem solving.
• Ability to use manual handling equipment (e.g., pallet jacks, hand trucks).
• Excellent communication skills in English (mandatory) and Dutch.
• Flexible, adaptable and proactive mindset.
• Strong attention to detail, discipline and collaboration skills.
• Advantage: Experience in continuous improvement projects.

Work perks

• Pension plan with a total contribution of 12%, 8% by the Company and 4% by employee
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• A personal monthly budget for shopping on Vinted
• Discounted gym membership with ClassPass
• Daily lunch benefit per working day
• Frequent team-building events
• 25 days of paid annual leave
• An NS mobility card

Working at Vinted
Individual Learning Budget
We invest in your professional growth As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.