Customer Success Manager

Do you want to be part of a fast-growing international team where you have real ownership and room to grow? At WP SEO AI, you'll work with a wide range of German businesses, helping them succeed and get the most value from our AI-powered SEO platform.

The role

As a Customer Success Manager for the German market, you'll manage a portfolio of around 60 to 80 clients, mostly small and medium-sized businesses across different industries. You'll help them shape and execute their SEO and GEO strategy, create content using our AI platform, and make sure they see real results in visibility and growth.

Your role is a mix of strategy, creativity and relationship-building. You'll be the trusted point of contact for your clients, guiding them step by step and helping them get the most out of our platform. You'll also identify upsell and cross-sell opportunities and manage renewals after 12 months to build long-term success and strong client partnerships.

All of your work happens digitally, which means you represent WP SEO AI in every interaction with your German clients. You'll build trust through expertise, proactive communication and a genuine interest in helping businesses grow. As we continue to expand our German team at our new office in Amsterdam, this is the perfect moment to join, learn and make an impact from day one.

What you'll do

• Guide new German customers through onboarding and ensure a smooth star
• Manage a portfolio of 60–80 clients and support their SEO and GEO growth
• Create content and strategies using our AI-powered platform
• Build and maintain strong relationships through regular communication and proactive support
• Identify upsell and cross-sell opportunities and manage renewals after 12 months
• Share customer feedback to improve our product and processes

About WP SEO AI

WP SEO AI (WordPress Search Engine Optimization Artificial Intelligence) was founded in August 2023 with a clear vision: to help businesses grow by making SEO smarter and more accessible for everyone, without losing the human touch. Our mission is to boost organic traffic, search rankings, and strengthen online visibility. To achieve this, we built and manage an AI-driven platform that scales SEO and GEO, so clients can focus on what they do best.

Since launching WP SEO AI, we've grown to 120+ employees across Europe and North America, with headquarters in Amsterdam and an office in Helsinki. In just seven months, our Amsterdam team expanded from 15 to 75, reflecting the momentum driving us forward. Today, we are the leading SEO software in the Netherlands and Finland, supporting 1,200+ clients across six markets.

A key part of our growth strategy is our investment in GEO (Generative Engine Optimization), which ensures that our customers' brands are recognized as experts and mentioned in AI tools like ChatGPT and other generative platforms. We're now taking our next step, expanding into the German and Belgian markets: expanding into the German and Belgian markets. And we won't stop there. Backed by a proven approach, a strong presence, and a deep commitment to delivering measurable results, we're on track to scale across Europe, bringing our AI-powered SEO solutions to even more businesses ready to grow.

Working at WP SEO AI

Everything we do starts with trust: in each other, in our ideas, and in the journey we share. At WP SEO AI, trust means more than relying on your team; it's about knowing your voice will be heard and your contributions will matter. We created an environment where ideas turn into action, mistakes are part of learning, and growth (both personal and professional) is encouraged. We don't hire smart people to tell them what to do. We love people who take initiative, think differently, and ask bold questions like "what if?" and "why not?". That spirit of trust and collaboration also shapes how we work together: we believe in giving people the chance to grow, to take ownership, lead without the title and develop into future managers. We don't hire managers from outside, and our Leadership Academy helps talented people rise from within. We value fairness and transparency throughout the entire organization, with an open culture where information is shared and few things happen behind closed doors. That also includes how we handle compensation, which is the same for everyone within the same role, while better performance is rewarded with incentives.

We're a skilled team of sales and marketing experts, AI specialists, creative minds, and business builders. For us, high performance means lifting each other up instead of competing. But what makes working at WP SEO AI even more special? Many colleagues say it feels like working with a group of friends. We celebrate wins together, but we also do a lot outside of work: from running the Dam tot Dam, to dinners, boat parties, or playing padel. We see it as an opportunity to grow, connect, and enjoy the journey together.

With our new office at Rokin in Amsterdam, our growth is taking us to the next level. We want you to grow with us and enjoy the ride. If WP SEO AI feels like your vibe, you'll fit right in

What we're looking for

• Experience in customer success, account management or another client-facing role
• Native-level fluency in German and good command of English (company's working language)
• Strong communication skills and a proactive, service-minded attitude
• Strategic thinker who enjoys helping others succeed and building relationships
• Experience with SEO, digital marketing or web development is a plus

What we offer you

• A gross monthly salary of €3,500, excluding holiday allowance, plus a performance-based bonus averaging between €1,000 and €1,500 per month, with plans to grow this range toward €1,500–€2,000
• A fast-paced role at one of Europe's fastest-growing AI scale-ups, adding around ten new team members every month
• A culture built on trust, autonomy and personal growth
• Hybrid working with remote possibilities
• The opportunity to work with cutting-edge AI technology in SEO and GEO (Generative Engine Optimization)
• A beautiful new office at Rokin in Amsterdam, with more than 75 colleagues and growing fast
• An international team with regular company events, trips to Finland and exciting customer success and sales competitions
• Plenty of room to grow and take ownership as your development path is yours to shape while we continue to scale

Ready to help our German clients grow and be part of our next big chapter? Apply now and join the WP SEO AI success story.