Operations Manager

Operating within the newly established umdasch Industrial Solutions division — under the same umbrella as Doka within the Umdasch Group — AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors. 

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka's 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC's commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expan our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

The Operations Support Manager provides essential operational, administrative, and analytical support to the European Region. This role ensures smooth execution of regional operations strategies, assists in process implementation, and coordinates cross-country operational activities. The position acts as a key liaison between country operations teams and the regional head office, driving efficiency, compliance, and continuous improvement.

Key Responsibilities

• Serve as a key user, training provider and support for regional IT systems (e.g., Discos, PointOut, Tagetik).
• Assist in implementing regional operations standards and processes in alignment with group guidelines.
• Support inventory management, order processing, and yard operations through data analysis and reporting.
• Monitor and maintain data quality for offers, orders, returns, and inventory levels.
• Support the coordination of material demand forecasting and resource planning with country operations teams.
• Supports active communication (conversation culture, regular feedbacks, problem-solving, decision-making, presentation)
• Support the preparation and analyze key performance indicators (KPIs) for Yard, CMO, and Inventory to identify improvement opportunities.
• Support monthly closing activities for operations-related tasks across all countries in the region.
• Assist in cost center and investment planning, including variance analysis against budgets and forecasts.

Process & Compliance

• Ensure adherence to corporate processes, standards, and local regulations (work safety, environmental compliance).
• Live the company policy and demand compliance with such
• Support audits and stocktaking activities in line with group policies.
• Recommend process improvements to enhance operational efficiency.

Communication & Coordination

• Support communication with the Head of Operations and country operations teams.
• Facilitate staff development programs and onboarding processes for new operations employees.
• Provide short-term training and operational support to country offices and branches when required.

• Minimum 5 years' experience in a management or leadership role within operations.
• Scaffolding industry experience or experience in a similar industrial or construction-related sector is highly desirable.
• Effective communication skills in English (written and spoken), additional languages advantageous.
• Strong understanding of operations processes, inventory management, and logistics.
• Excellent analytical, organizational, and problem-solving skills.
• Willingness to travel within the region as required.
• Proficient in Microsoft Office applications.
• Ability to work collaboratively across multiple countries and cultures.
• Proven ability to motivate teams, Strong people skills.
• Strong commercial awareness with the ability to align operations with business goals.
• Ambitious, performance-oriented, and committed to driving continuous improvement.
• Understanding of general finance and budgeting, including profit and loss.
• Experience of managing inventories, finances, operations, or strategies.
• Outstanding organizational skills.

Ideal Candidate

• Detail-oriented and proactive, with a strong ability to manage multiple priorities.
• Comfortable working in a fast-paced, international environment.
• Demonstrates initiative and supports continuous improvement efforts.

As a customer-focused organization, we understand that our greatest assets are our employees, which is why we are consistently looking for talented professionals who are keen to develop their career in this challenging industry. Come on board and be part of the AT-PAC family