Team Lead Technical Support

4 dagen geleden

Venlo, Limburg, Nederland Belden Inc. Voltijd

Belong. Believe. Be You. Belden.
Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.

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Team Lead Technical Support

(m/f/d)
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Place: EMEA remote

Type: Full-Time

Level: Senior

You will make an impact in the following way:

  • Shape and advance the global and regional support strategy
  • Provide technical support and troubleshooting for customers worldwide
  • Organize and deliver training sessions for internal teams and partners
  • Advise new and existing customers on Belden products (Wired/Wireless/ Security/IO & Protocols)
  • Collaborate closely with R&D, Product Management, and Sales to improve products
  • Optimize support processes and Help Desk systems for efficiency and scalability
  • Lead and develop your team: task allocation, motivation, and recruiting

What you will bring:

  • Education – Degree in Computer Science, IT, Communication Engineering or equivalent experience with networking certifications
  • Experience – 10+ years in technical customer support or project management, 5+ years of leadership experience
  • Knowledge & skills – Industrial Ethernet (wired and wireless), Communication Protocols (e.g., HSR, MRP, PRP, RSTP, Modbus, PROFINET, EtherNet/IP), Troubleshooting, VLANs and Subnetting, Network Security, Monitoring and Diagnostics as well as Technical Support Management, Escalation Handling, Performance Monitoring, Mentoring and Coaching, Workflow Coordination, Resource Allocation, Conflict Resolution, Cross-Functional Communication, Service Quality Assurance, Process Improvement
  • Personality – Strong communication and interpersonal skills, assertiveness, team-oriented mindset, entrepreneurial attitude with high self-motivation and resilience, intercultural competence, adaptability in multicultural environments, openness and respect for diverse perspectives
  • Willingness to travel – Occasionally internationally
  • Language proficiency – Fluency in English

Let's Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. We offer you hybrid and remote work practices where feasible, flexible working hours, an employee stock purchase plan, parental leave benefits, paid leave for volunteer work in your community, multiple and frequent training opportunities, professional talent management and succession planning, corporate health and well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

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