Technical Support Specialist

Job Title:

Technical Support Specialist – HPGR

Division:

Minerals

Location:

Venlo, Netherlands

Hybrid with international travel up to 25%

Purpose of Role:

The Technical Support Specialist (TSS) plays a critical role in supporting the ENDURON High Pressure Grinding Rolls (HPGR) product line and associated Enduron equipment. Acting as the technical bridge between customers and internal teams, the TSS provides expert troubleshooting, root cause analysis, and technical proposals for upgrades, repairs, and reconditioning. This role ensures customer satisfaction, drives aftermarket growth, and contributes to product development through proactive solutions and collaboration across global teams.

Why choose Weir:

Be part of a global organization dedicated to building a better future:

At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.

An opportunity to grow your own way:

Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong:

Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Strengthen and maintain customer relationships by converting aftermarket queries into technical or commercial solutions.
• Conduct root cause analyses of equipment failures using the 8D methodology.
• Develop aftermarket procedures and work instructions for service, repairs, and upgrades.
• Create and distribute safety and technical alerts; escalate complex issues to engineering teams.
• Provide interim technical repair instructions and standardize retrofit solutions for regional teams.
• Report and resolve internal and customer non-conformities in Weir's quality management system.
• Train customers and regional teams in operational and service skills.
• Collaborate with Sales, Engineering, and Spare Parts teams to deliver tailored technical solutions.

Job Knowledge, Education and Qualifications:

• Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or related technical field.
• 3–5 years of relevant experience in technical support or engineering roles.
• Prior experience with HPGR operations and service is highly advantageous.
• Strong technical expertise combined with a commercial mindset.
• Excellent communication skills and fluency in English (spoken and written).
• Ability to train and share knowledge with regional teams.
• Willingness to travel internationally up to 25%.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.