Customer Success Lead

WHO WE ARE

We're an early-stage startup redefining how live events, venues, and festivals turn fans into loyal, returning communities. With our all-in-one fan engagement platform, we're building a unique software solution that enables clients to launch, manage, and scale international campaigns with ease. Trusted by industry leaders such as Verknipt, Elevation Events, Par-T, and Insomniac, we sit at the forefront of event marketing and brand activation. As part of our founding team, you'll play a key role in shaping our customer success function, as well as the culture, tools, and growth trajectory of the company

WHO WE'RE LOOKING FOR

Do you live and breathe customer success? Are you excited to build something from scratch, wear many hats, and lead both strategy and execution? We're looking for a
Founding Customer Success Lead
who wants to build something real. In this role, you will own the customer lifecycle, create the playbook for success, and become the trusted partner for both our customers and the team.

WHAT YOU'LL DO

• Define and execute onboarding, adoption, retention, and expansion strategies from day one
• Serve as the primary customer advocate internally. You understand their challenges, analyze trends, and drive process improvements.
• Build scalable systems and processes: health scoring, success metrics, playbooks, tooling, and setting up workflows.
• Manage relationships with customers personally. You organize regular check-ins, delivering value, and aligning expectations between sales and the customer success team.
• Collaborate with product, sales, and engineering to translate customer insights into roadmap decision.
• Prepare for growth: hire, train, and mentor the next generation of customer-facing talent as we scale

WHAT YOU'LL BRING

• 3-5 years of relevant working experience
• Demonstrated ability to build and own processes from scratch in a dynamic, uncertain environment
• Excellent communication skills, with an ability to engage customers at all levels and translate insights for internal stakeholders
• A deep empathy for customers, with a proactive mindset and "we'll get it done" attitude
• Strong analytical curiosity: comfortable defining metrics and spotting signals of churn, growth or friction
• Passion for our mission and readiness to join as an early high-impact hire

NICE-TO-HAVE

• Familiarity with CS tooling (e.g., Intercom, Pipedrive, Asana, Hubspot)
• Experience, or enthusiasm, for working across international markets
• Background in onboarding, support, or customer growth/expansion

WHAT WE'LL BRING

• A meaningful equity stake and the chance to help build the company from the ground up
• Autonomy, ownership, and direct influence on our customer strategy and product roadmap
• A supportive, high-energy team that values creativity, learning, and impact
• A clear growth path to Head of Customer Success or beyond as we scale, with a €50,000–€75,000 salary and a bonus structure that rewards impact
  .

HOW TO APPLY

Excited to build something great? Please send your resume/CV and a short note to

telling us why building customer success from the ground up fires you up.

We can't wait to hear from you and hopefully welcome you to our team

Hi, I'm Benjamin, CEO of Innercrowd. We're a The Hague based startup with good traction, building an AI powered marketing automation platform for events. Our small but motivated team is looking for a Founding Customer Succes Lead who owns the customer lifecycle. I'd love to connect and share more about the role, culture, and how we plan to transform event marketing. Let me know if you're open to learning more. Looking forward to hearing from you