Customer Success Manager

23 uur geleden

Den Haag, Zuid-Holland, Nederland Innercrowd Voltijd
Job description

WHO WE ARE

We are an early-stage startup redefining how live events, venues and festivals turn fans into loyal and returning communities. Our all-in-one fan engagement platform helps clients launch, manage and scale international campaigns with ease. We are trusted by Verknipt, Stëlz, Par-T and Elevation Events and we are building the future of event marketing and brand activation.

As one of our earliest hires, you will directly shape how we support customers, build relationships and drive success across the global events industry.

WHO WE ARE LOOKING FOR

We are looking for a highly ambitious and hands-on Customer Success Manager who loves marketing, events and working closely with customers. You enjoy fast-paced environments, you like creating structure where needed and you get energy from helping customers succeed.

If you have experience as an event organizer, marketer or anything closely related, that is a big plus.

WHAT YOU WILL DO

  • Own the full customer lifecycle including onboarding, adoption, delivery and long-term success

  • Build strong relationships with customers and run regular check-ins

  • Guide customers on how to get the most out of the platform and support them with best practices

  • Translate customer feedback into clear insights for the product, engineering and sales teams

  • Help create the foundation for Customer Success including playbooks, processes, health scoring and workflows

  • Identify signs of friction, churn or upsell potential and act quickly

  • Become a trusted partner for customers who run large-scale marketing campaigns and activations

WHAT YOU WILL BRING

  • 2 to 4 years of experience in customer success, account management, marketing or event operations

  • Fluent in Dutch

  • Strong affinity with marketing, events or live entertainment

  • A proactive and energetic mindset with a strong sense of ownership

  • Excellent communication skills and the ability to manage both strategic and hands-on conversations

  • Curiosity and comfort working with data and customer behaviour

  • Motivation to work in an early-stage environment where you can help build things from scratch

NICE TO HAVE

  • Experience with CS or CRM tools such as Intercom, HubSpot, Pipedrive, Notion or Asana

  • Background in campaign management, digital marketing or event production

  • Experience working with international customers

WHAT WE OFFER

  • A high level of ownership and freedom to experiment

  • A talented and supportive team that values creativity, learning and impact

  • A clear growth path as the company scales

  • Salary between €40,000 and €60,000 gross salary

HOW TO APPLY

If you are excited about transforming the future of event marketing, send your resume or CV and a short note to explaining why this role motivates you.

We look forward to hearing from you.

All done

Your application has been successfully submitted

Other jobs

  • Customer Success Manager

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland Innercrowd Voltijd € 40.000 - € 60.000

    WHO WE ARE We are an early-stage startup redefining how live events, venues and festivals turn fans into loyal and returning communities. Our all-in-one fan engagement platform helps clients launch, manage and scale international campaigns with ease. We are trusted by Verknipt, Stëlz, Par-T and Elevation Events and we are building the future of event...

  • Customer Success Manager, Netherlands

    2 weken geleden

    Den Haag, Zuid-Holland, Nederland AvePoint Voltijd € 55.000 - € 85.000 per jaar

    About AvePoint:Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their...

  • Director, Customer Success

    1 week geleden

    Alphen aan den Rijn, Zuid-Holland, Nederland Wolters Kluwer Voltijd € 90.000 - € 180.000 per jaar

    About Wolters Kluwer Health:Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions, premium content and productivity tools. Our solutions are focused in the areas of Clinical Decision Support, Clinical Drug Information, Patient Engagement,...

  • Customer Service Manager EMEAI

    2 weken geleden

    Den Haag, Zuid-Holland, Nederland Arlon Graphics Voltijd € 80.000 - € 120.000 per jaar

    Lead with Impact: Shape Customer Experience Across EMEAITheCustomer Service Manager [EMEAI]is a highly experienced customer support leader dedicated to delivering exceptional service across the Europe, Middle East, Africa, and India region. This role plays a pivotal part in shaping a positive customer experience through strategic staffing, capability...

  • Customer Success | 32-40 uur | Den Haag

    2 weken geleden

    Den Haag, Zuid-Holland, Nederland Peper & Co Voltijd € 3.500 per jaar

    Customer Success / Trainer | 32-40 uurHelp klanten alles uit hun software halen met slimme begeleiding, praktische trainingen en service met impact.Voor een innovatieve softwareorganisatie in de regio Den Haag, zoeken wij een Customer Success Specialist / Trainer die energie krijgt van klantcontact en het verbeteren van processen.Over de functieAls Customer...

  • Manager Customer Service Outbound's, Den Haag

    1 week geleden

    Den Haag, Zuid-Holland, Nederland HLS Voltijd € 40.000 - € 80.000 per jaar

    Referentie:HLS-V11613BedrijfsprofielHLS Recruitment Is Voor Diverse Opdrachtgevers Opzoek Naar Financial Professionals. De Geschikte Kandidaat Kan Zowel Gedetacheerd Als Ook Direct In Dienst Treden Bij De Opdrachtgever. In Een Enkel Geval Zal Er Met Uitzendcontracten Worden Gewerkt. Middels Ons Grote Netwerk Kunt u Gebruikmaken Van Diverse Mogelijkheden Om...

  • Technical Project Manager

    1 week geleden

    Den Haag, Zuid-Holland, Nederland UbiOps Voltijd

    The jobWe are looking for a talented Technical Project Manager to strengthen our Customer Success & Operations Team. In this position, you will be responsible for the projects we execute for our clients from start to finish. This primarily applies to organizations in the public sector (government), healthcare, and critical infrastructure, which use our...

  • Account Manager

    5 dagen geleden

    Den Haag, Zuid-Holland, Nederland AvePoint Voltijd

    About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their...

  • Account Manager

    7 dagen geleden

    Den Haag, Zuid-Holland, Nederland AvePoint Voltijd US$ 100.000 - US$ 200.000 per jaar

    About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their...

  • Customer Relationship Manager

    2 weken geleden

    Alphen aan den Rijn, Zuid-Holland, Nederland Proponent, Inc Voltijd € 45.000 - € 65.000 per jaar

    We are looking for a customer-oriented person who would like to join our international team which is based in our facilities in Alphen aan den Rijn (NL). In this position you will be responsible to create and retain customer loyalty and preference for Proponent by ensuring customer orders are processed in an efficient and accurate manner. You must be able to...