Travel Support Advisor in Barcelona

2 weken geleden

Amsterdam, Noord-Holland, Nederland FH Collective Academy Voltijd € 22.249 - € 36.984 per jaar

We are looking for Icelandic-speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure, and prefer a consistent and organized work environment.

Position Overview

As a Travel Support Advisor, you will assist travelers and accommodation partners using Your responsibility is to provide accurate information, resolve issues efficiently, and ensure a reliable customer experience.


Contract & Benefits
  • 38.5h/week, Monday/Sunday
  • Salary: 22,249 gross/year
  • Shift: 09:00/20:00 rotative
  • 27 days of annual leave
  • 3 weeks of structured training
  • Multicultural, international environment
  • Modern office near Westfield Glories (Barcelona)
Hybrid Work & Relocation Package
  • Hybrid model
  • Relocation package available (1 month of paid accommodation)
Key Responsibilities

  • Support travelers and partners via phone and email, following established procedures

  • Provide clear and precise information regarding bookings, payments, and service conditions

  • Manage requests such as modifications, cancellations, and technical inquiries

  • Mediate between guests and accommodation providers in a neutral and solution-oriented manner

  • Document all interactions and ensure compliance with internal guidelines

  • Maintain a professional approach in all communication

Requirements

  • Icelandic (C2) and Advanced English

  • Strong written and verbal communication with a structured approach

  • Proficiency in Office 365, CRM tools and internal systems

  • Ability to handle complex cases with calm and consistency

  • Reliability, discipline and adaptability to process updates

  • Previous customer service experience is an advantage

  • Interest in travel and accommodation platforms is beneficial

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