Customer Service Representative

Nordson EFD, a leading provider of precision fluid dispensing systems, is seeking a dynamic and highly motivated individual to join our Customer Service team in Maastricht, the Netherlands, as a German and Italian speaking Customer Service Representative. We are committed to fostering a diverse and inclusive workplace and we are looking for candidates who share that same commitment.

Summary of the role

You will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

You will be responsible for order entry and follow up with customers, including the preparation of quotes for spares and machines. Being the regular interface with all associated Distributors, Sales engineers, Technical Service Manager and Sales Managers.

As Customer Service Representative you will processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries.

Role and Responsibilities

• Complete requests received via phone or electronically from internal and external customers

• Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor

• Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing

• Job duties may encompass international transactions and requests.

• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry

• Ability to learn and follow all customer service procedures and policies

• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.

• Review case management requests to assign priority status and route to the correct customer service desk.

• Identify opportunities to enhance and improve their daily tasks.

• Base performance standards against established metrics to drive performance improvements

• Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect

Skills and Qualifications

• Minimum MBO+ - degree (commercial or logistics)

• General knowledge on business and work processes (supply chain)

• Relevant experience in a customer service related environment or a business environment is highly desired

• Computer literate (advance knowledge of MS-Office)

• German and Italian language skills are required (writing and verbal) and verbal skills in English

• Strong written and verbal communication skills

• SAP system knowledge preferred

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.

Our benefits do further include:

• 13th month, 25 regular holiday, 6 ADV, pension scheme, travel allowance

About Nordson EFD

At Nordson EFD, we understand that diversity and inclusion are vital to our success, and we are committed to creating a culture of belonging for all employees. We are an equal opportunity employer and welcome candidates of all backgrounds, experiences, and perspectives to apply.  

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.

Interested?

If you are looking for an exciting opportunity to join a team that is dedicated to providing innovative fluid dispensing solutions and creating an inclusive and diverse workplace, please apply online with your CV

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