Back Office Sales Assistant

Fulltime

Minimum MBO 4 level

Yanmar has been supplying a huge range of industrial engines for various mobile and stationary applications for many years. To enjoy our products for years, many customers order Yanmar's original spare parts to ensure the product continues functioning in optimum condition.

Our Parts department meticulously designs, evaluates and manufactures authentic components to guarantee peak safety and quality. We are looking to expand our 'Sales Back Office' to maintain our excellent customer service and exceed expectations. Do you enjoy problem-solving in a fast-paced sales support environment?

What are you going to do?

In this position, you will be a member of the Parts department. You will work in an enthusiastic international team that does its utmost to ensure that the processes run as smoothly as possible, with the aim of customer satisfaction.

You will be responsible for order management, logistics, and invoicing processes to deliver YEU spare parts and establish delivery performance and financial control. You work directly with OEMs and Yanmar's regional sales offices regarding order forecasting and intake.

Your main tasks and responsibilities:

• Enhanced customer care through proactive and responsive communication regularly;
• Efficiently manage incoming orders by coordinating, receiving, and meticulously verifying them across various systems and databases;
• Thoroughly review order confirmations, ensuring accuracy in pricing and delivery terms upon inquiry and receiving questions from customers;
• Synchronize and align with the supply chain team to provide accurate delivery due dates to customers.
• Facilitate logistics information and coordinate all requirements for the seamless export/import of spare parts and components to outside EU and global destinations;
• Generate debits and credit invoices promptly upon process handling, meticulously verifying prices and delivery terms;
• Engage in daily communication with diverse stakeholders to ensure smooth operations and collaboration.

Who are we looking for?

The Sales Back Office employee values customer satisfaction and focuses on operational excellence. Working in an international and dynamic environment suits you well. No day is the same, and a lot is expected of your ability to organize things yourself. Exceeding expectations is your true challenge.

The ideal candidate:

• Minimum MBO4 educational level;
• 3 years experience in Sales support roles;
• Good at working under the pressure of deadlines, coordinating is one of your strengths, has a focus on results, likes to work in an international environment, and is willing to quickly obtain specific business knowledge such as IT Tools;
• The following mindset qualities apply to you: Result driven, creative mind, enthusiastic, pro-active, and strong focus on relation management;
• Strong language skills, fluent in both spoken and written English. French and/or Dutch are preferred.

Work location:

Your regular workplace is Almere, the Netherlands.

What do we offer?

In this position as a Sales Back Office Assistant, you are of absolute value to our customer satisfaction. We offer a position in a truly international organization that respects each individual's culture and offers room for individual development.

A job in a dynamic environment where every day is different. Freedom to take initiative and express ideas. Motivated and open colleagues that will be pleased to welcome you. Yanmar is a stable, family-owned, and solid employer.

Employee Benefits:

• A competitive salary that reflects your knowledge and experience.
• Flexible working hours and the option to work from home.
• A standard working week of 37.5 hours.
• Opportunities for training and professional development.
• Gym subscription and bike plan.
• Employee benefits plan with discounts on various products and services.
• Participation in company outings, sports activities, and events.
• Commuting allowance.
• 27 vacation days (+ the ability to build up time for time).
• 8% holiday allowance and year-end bonus based on company results.

MEET ONE OF YOUR NEW COLLEAGUES:

Fhinge Busarang – Manager Parts Office

The increasing demand for high quality service and accessibility requires us to stay efficient, cost-effective, and ensure spare parts are always available. We focus on exceeding customer expectations by keeping communication open and consistent. We encourage new ideas and creativity while having fun working together. Do you enjoy being proactive and making a real impact? Contact us

The application process is clear and fast:

• 1. Short telephone acquaintance
• 1. First interview on location at Yanmar
• 1. Second interview on location at Yanmar
• 1. Job offer
• 1. Let's get started

More info?

Contact Michalina Wichrowska:

Send me an email