Gift Shop Manager

IN ART WE TRUST
Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people.

We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU
As Gift Shop Manager, you will be responsible for the overall success of our retail operations. You will leverage your communication, strategic, and people skills to foster a positive and collaborative work environment while implementing strategies to achieve sales targets and enhance the visitor experience.

Key Responsibilities

• Establish clear communication channels to ensure alignment with store staff and management team.
• Work side-by-side with crew members on the sales floor, modeling best practices in customer engagement.
• Foster open dialogue and collaboration to encourage idea-sharing and problem-solving.
• Act as a liaison between store staff and upper management to convey feedback, concerns, and suggestions.
• Develop and implement strategic plans to drive sales growth and achieve financial targets.
• Analyze market trends and customer feedback to identify opportunities for product assortment and merchandising strategies.
• Collaborate with line management to develop long-term business strategies and initiatives.
• Recruit, train, and develop a high-performing team Sales Assistants.
• Provide ongoing coaching and feedback to support the professional growth and development of team members.
• Foster a positive and inclusive work environment where crew feel valued, empowered, and motivated to excel.
• Oversee day-to-day store operations, including inventory management, staffing, and customer service.
• Ensure compliance with company policies, procedures, and safety standards.
• Implement effective systems and processes to streamline workflows and optimize efficiency.
• Monitor key performance indicators and take corrective action as needed to achieve sales and operational targets.
• Act as a brand ambassador for the Moco Museum, fostering strong relationships with customers, vendors, and the local community.
• Participate in museum events, exhibitions, and promotional activities to promote the store and enhance the museum experience.

Requirements

• Previous experience in retail and sales management is preferred.
• Strong leadership skills with a focus on building and motivating teams.
• Excellent communication and interpersonal skills, with the ability to engage and inspire others.
• Strategic mindset with the ability to develop and execute business plans.
• Strong problem-solving abilities and attention to detail.
• Flexible schedule, including weekends and holidays.
• Passion for fashion, culture, art and delivering exceptional customer experiences.

What Moco Offers
Beneath our brand's surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• Competitive salary
• A high-energy work environment that will keep you on your toes and inspire you to think outside the box.
• A fun social calendar of internal team events
• Exclusive discount on merchandise and admission to share our art and inspiration with your loved ones
• Employee benefit package

IN YOU WE TRUST
Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you?

If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.

About Us
From the bustling Museumplein of Amsterdam to the charming Gothic Quarter of Barcelona, and now, steps away from Marble Arch in the heart of London - Moco Museum is the global hub of art lovers and the art curious. This is the proud home to modern classics by the likes of Jean-Michel Basquiat, Andy Warhol, Yayoi Kusama, KAWS, Marina Abramović, Keith Haring, Kehinde Wiley and Tracey Emin, as well as new immersive wonders by contemporary stars.

Across all areas of the museum, at Moco we work together to connect millions of viewers to carefully curated collections that inspire us all to defy expectations, follow our hearts and dream harder. Every day, our vision evolves and our reach grows. We trust in art as the vehicle to transport our collective consciousness into a more free, enlightened state. We are bold, pink, disruptive and playful – we are Moco.