Head of People Operations
2 weken geleden
About the Role
The Head of People Operations - EMEA will be responsible for shaping and executing the People Operations strategy within the region in addition to leading global initiatives. The leader will guide a high-performing team across Tier 2 services, ensuring operational excellence, continuous improvement, and a world-class employee experience. This role requires a strategic leader who can drive innovation, leverage technology, and foster strong partnerships to deliver exceptional services.
What You'll Do
- Manage, motivate, and coach a regional team across Tier 2 service delivery, ensuring consistent, high-quality support for all employees.
- Translate the global People Operations strategy into actionable plans, aligning with regional business needs and employee expectations.
- Oversee all aspects of service delivery 2, ensuring service levels are met or exceeded, and addressing issues efficiently and in line with organizational policies and local regulations.
- Analyze regional service data to identify trends, pinpoint areas for improvement, and drive continuous optimization of service delivery.
- Champion a seamless and integrated experience across all tiers and regions of People Operations ensuring solutions are delivered with an employee-first mindset.
- Promote the adoption of AI and other innovative technologies to enhance simple, easy and intuitive experiences while empowering the team with intelligent solutions for complex inquiries.
- Lead regional and global process improvement initiatives to enhance efficiency, optimize resource allocation, and deliver exceptional service quality.
- Partner closely with Centers of Expertise (COEs) and People Partners to align service delivery with broader HR strategies and local business needs.
- Develop influential relationships with internal stakeholders across the region to deliver solutions that drive organizational success and employee satisfaction.
- Collaborate effectively with global People Operations leaders to ensure consistency and alignment in service delivery across regions.
- Attract, develop, and retain a high-performing team, fostering a culture of excellence, accountability, and continuous learning.
Provide regular coaching, feedback, and development opportunities to team members, investing in their growth and career progression.
What You'll Need
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 7+ years of progressive leadership experience, with a significant focus on shared services, HR operations or equivalent.
- Proven success in managing Tier 1 and/or 2 People Services functions, ideally within a global, matrixed environment.
Demonstrated expertise in HRIS systems, with a strong preference for Oracle HCM experience.
Preferred Qualifications
- Ability to create and operationalize a customer-centric vision, achieving buy-in and collaboration across multiple regional teams.
- Proven leadership experience, including building, developing, and inspiring high-performing teams in a regional context.
- Strong focus on employee development and a track record of fostering a culture of accountability and innovation.
- Comprehensive understanding of HR Shared Services models and best practices, with specific knowledge of HR regulations and practices.
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