Front of House Lead

4 weken geleden

Amsterdam, Nederland Sea Containers London Voltijd

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

As the Front of House Lead, you'll play a pivotal role in ensuring smooth operations for the entire Front of House Team. Your hands-on approach and leadership skills will be instrumental in providing exceptional service to our guests. From handling guest complaints to overseeing VIP arrangements, you'll be responsible for maintaining high standards of guest satisfaction and communication within the department and across the hotel

Key Responsibilities:

Ensure smooth operation of shifts for the Front of House Team, working closely with team members at and around the Front Desk.

Address guest complaints and other issues promptly, ensuring VIP guests receive exemplary service.

Facilitate effective communication within the Front of House Department and with other hotel departments.

Plan and anticipate hotel occupancy, guest expectations, VIP needs, and events to ensure seamless operations.

Oversee Lost & Found procedures and maintain overall cleanliness standards throughout the hotel, conducting daily spot checks.

Serve as the first point of contact for Operations Medewerkers, offering assistance and advice as needed.

Assist with HR-related tasks within the Rooms Department, including scheduling, hour-registration, and feedback conversations with team members.

Provide training and coaching to Operations Medewerkers and other employees as required, contributing ideas for process improvement within the Rooms Department.

Job Requirements:

Flexibility to work different shifts, including nightshifts, on weekdays, weekends, and public holidays.

Minimum of 6 months of experience as an operational leader within a Rooms Department (Housekeeping or Front of House).

Physical strength to stand for an entire shift and handle equipment such as furniture and vacuum cleaners.

Proficiency in systems used within the Rooms Department.

Training skills to effectively coach and train Operations Medewerkers in their roles.

Strong communication skills in English, with experience leading a team of diverse cultural backgrounds being an advantage.

We offer a competitive salary, this will be discussed during the interview.

What’s in it for you?

Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast) 5 free nights per year at the Lore Group hotels worldwide Employee and Friends & Family discount rates at the Lore Group hotels A monthly budget to spend on benefits platform YourCampus Possibility to lease a bike 50% discount in restaurants & bars at 19 partner hotels in Amsterdam Free and unlimited appointments per year with a psychologist via OpenUp A monthly contribution to a pension scheme A monthly travel allowance A monthly clothing allowance (if applicable to your position) A yearly shoe allowance Freshly prepared meals in the canteen Discount on supplemental health insurances

Location: Amsterdam

  • Front of House Lead

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd

    At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine...

  • Front of House Lead

    6 dagen geleden

    Amsterdam, Nederland Pulitzer Amsterdam Voltijd

    At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine...

  • Front of House Staff

    2 maanden geleden

    Amsterdam Zuid, Nederland L'Antica Pizzeria Da Michele Voltijd

    Join Our Team at L'Antica Pizzeria da Michele! Are you passionate about delivering exceptional hospitality and culinary experiences? L'Antica Pizzeria da Michele is seeking dedicated individuals to join our team in both Front of House and Back of House roles. We're currently hiring for the following positions: - Waitstaff - Bartenders - Baristas - Chefs -...

  • Front of House Team Leader

    1 week geleden

    Amsterdam West, Nederland Salvo Bakehouse Voltijd

    **Front of House Team Leader** Join the SALVO BAKEHOUSE team as FRONT OF HOUSE TEAM LEAD. This is where you'll shine, as the first point of contact for our valued customers. As the face of our establishment, you'll embody warmth, enthusiasm, and professionalism, ensuring every guest feels welcomed and valued from the moment they step through the door....

  • Front of House Staff

    2 maanden geleden

    Amsterdam, Nederland Casa Infante Voltijd

    Join Our Team at L'Antica Pizzeria da Michele! Are you passionate about delivering exceptional hospitality and culinary experiences? L'Antica Pizzeria da Michele is seeking dedicated individuals to join our team in both Front of House and Back of House roles. We're currently hiring for the following positions: Waitstaff Bartenders Baristas Chefs Pizza...

  • Front of House Staff

    2 maanden geleden

    Amsterdam, Nederland Casa Infante Voltijd

    Join Our Team at L'Antica Pizzeria da Michele!Are you passionate about delivering exceptional hospitality and culinary experiences? L'Antica Pizzeria da Michele is seeking dedicated individuals to join our team in both Front of House and Back of House roles. We're currently hiring for the following positions:WaitstaffBartendersBaristasChefsPizza...

  • Front of House Staff

    2 maanden geleden

    Amsterdam, Nederland Casa Infante Voltijd

    Join Our Team at L'Antica Pizzeria da Michele! Are you passionate about delivering exceptional hospitality and culinary experiences? L'Antica Pizzeria da Michele is seeking dedicated individuals to join our team in both Front of House and Back of House roles. We're currently hiring for the following positions: Waitstaff Bartenders Baristas Chefs Pizza...

  • Front of House Team Member

    7 dagen geleden

    Amsterdam Centrum, Nederland The Diamond Amsterdam Voltijd

    In het kloppende hart van Amsterdam wordt gewerkt aan wat zonder twijfel straks een van de meest iconische gebouwen van de stad is. The Diamond is het beeldbepalende pand dat het Leidseplein een heel nieuw gezicht geeft. De glazen, fonkelende buitengevel verwijst naar de beroemde diamant Koh-I-Noor, Perzisch voor ‘berg van licht’. Hiermee wordt de...

  • Front of House Staff

    5 dagen geleden

    Amsterdam Zuid, Nederland L'Antica Pizzeria Da Michele Voltijd

    Join Our Team at L'Antica Pizzeria da MicheleAre you passionate about delivering exceptional hospitality and culinary experiences? L'Antica Pizzeria da Michele is seeking dedicated individuals to join our team in both Front of House and Back of House roles.We're currently hiring for the following positions: Waitstaff Bartenders Baristas Chefs Pizza...

  • Front of House Team Member

    5 dagen geleden

    Amsterdam Centrum, Nederland The Diamond Amsterdam Voltijd

    In het kloppende hart van Amsterdam wordt gewerkt aan wat zonder twijfel straks een van de meest iconische gebouwen van de stad is. The Diamond is het beeldbepalende pand dat het Leidseplein een heel nieuw gezicht geeft. De glazen, fonkelende buitengevel verwijst naar de beroemde diamant Koh-I-Noor, Perzisch voor 'berg van licht'. Hiermee wordt de roemrijke...

  • Traineeship House of Bèta

    3 weken geleden

    Amsterdam, Nederland House of Bèta Voltijd

    Wat een keuzemogelijkheden voor traineeships bij House of Bèta, hé? Data Science, Business Analytics & Management, Product Owner, CDD analist en nog veel meer. Fijn als je al precies weet wat je wilt natuurlijk. Maar een stuk lastiger als dat niet zo is. Geen nood. Met dit omscholingstraject, baangarantie en onze ervaring in het matchen en ontwikkelen van...

  • Front of House Team Member

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland The Diamond Voltijd

    In het kloppende hart van Amsterdam wordt gewerkt aan wat zonder twijfel straks een van de meest iconische gebouwen van de stad is. The Diamond is het beeldbepalende pand dat het Leidseplein een heel nieuw gezicht geeft. De glazen, fonkelende buitengevel verwijst naar de beroemde diamant Koh-I-Noor, Perzisch voor ‘berg van licht’. Hiermee wordt de...

  • Front of House Team Member

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland The Diamond Voltijd

    In het kloppende hart van Amsterdam wordt gewerkt aan wat zonder twijfel straks een van de meest iconische gebouwen van de stad is. The Diamond is het beeldbepalende pand dat het Leidseplein een heel nieuw gezicht geeft. De glazen, fonkelende buitengevel verwijst naar de beroemde diamant Koh-I-Noor, Perzisch voor ‘berg van licht’. Hiermee wordt de...

  • Host Front Office

    2 weken geleden

    Amsterdam, Nederland Canal House Voltijd

    Here at Canal House we are looking for a Host to join our great Front Office Team. Canal House is a beautiful 23 bedroom luxury hotel located in the heart of Jordaan, the cultural centre of Amsterdam. This role is all about ensuring our guest are well looked after prior, and during their stay by offering them exceptional hospitality. This role will be...

  • Traineeship House of Bèta

    2 maanden geleden

    Amsterdam, Nederland House of Beta Voltijd

    Wij, als House of Bèta Maandsalaris (inclusief 8,33% vakantiegeld) van €2.972,- i.c.m. eigen vervoer of €2.747,- mét leaseauto (en zonder eigen bijdrage) Een flexibel mobiliteitsbudget afgestemd op jouw vervoersvoorkeuren: leaseauto of fiets, NS Businesscard, deelscooter of €225,- bruto vergoeding! Tussentijds switchen mogelijk! Een verhoging van...

  • Traineeship House of Bèta

    5 dagen geleden

    Amsterdam Zuid, Nederland House of Bèta Voltijd

    **Wat een keuzemogelijkheden voor traineeships bij House of Bèta, hé? Data Science, Business Analytics & Management, Product Owner, CDD analist en nog veel meer. Fijn als je al precies weet wat je wilt natuurlijk. Maar een stuk lastiger als dat niet zo is. Geen nood. Met dit omscholingstraject, baangarantie en onze ervaring in het matchen en ontwikkelen...

  • Front of House Management Stagiair

    1 maand geleden

    Amsterdam, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

    Join our Recruitment drink on Monday, June 17 from 3pm till 6pm at Michelin-Star Restaurant The White Room*! This is a great way to meet the team and see the hotel in a casual way. Please come by so we can have a chat and discuss the possibilities. *no registration needed*What your journey at Krasnapolsky will look like day-to-dayWe zijn op zoek naar een...

  • Front of House Management Stagiair

    3 weken geleden

    Amsterdam, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

    Join our Recruitment drink on Monday, June 17 from 3pm till 6pm at Michelin-Star Restaurant The White Room*! This is a great way to meet the team and see the hotel in a casual way. Please come by so we can have a chat and discuss the possibilities. *no registration needed*What your journey at Krasnapolsky will look like day-to-dayWe zijn op zoek naar een...

  • Traineeship House of Bèta

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland House of Beta Voltijd

    Wij, als House of BètaMaandsalaris (inclusief 8,33% vakantiegeld) van €2.972,- i.c.m. eigen vervoer of €2.747,- mét leaseauto (en zonder eigen bijdrage) Een flexibel mobiliteitsbudget afgestemd op jouw vervoersvoorkeuren: leaseauto of fiets, NS Businesscard, deelscooter of €225,- bruto vergoeding Tussentijds switchen mogelijk Een verhoging van het...

  • Traineeship House of Bèta

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland House of Beta Voltijd

    Wij, als House of BètaMaandsalaris (inclusief 8,33% vakantiegeld) van €2.972,- i.c.m. eigen vervoer of €2.747,- mét leaseauto (en zonder eigen bijdrage) Een flexibel mobiliteitsbudget afgestemd op jouw vervoersvoorkeuren: leaseauto of fiets, NS Businesscard, deelscooter of €225,- bruto vergoeding Tussentijds switchen mogelijk Een verhoging van het...