Senior Operational Risk Manager

7 maanden geleden

Amsterdam, Nederland ING Voltijd

The opportunity

ING embarked on its operational resilience journey around two years ago. Many of the building blocks have been put in place in the meantime. In your role you will play an important role in helping to further mature ING’s operational resilience framework and in the development of non-financial risk management in this area. You will work closely with 1LoD teams in the COO and CTO domains, as well was with non-financial risk management in ING’s entities around the world.

The team

Within Non-Financial Risk Management, the department Execution, Delivery and Process Management Risk focuses on a number of risk areas such as Payments Processing, Outsourcing, Product Approval & Review and also on Operational Resilience and Business Continuity. As part the CoE Operational Resilience & Business Continuity Risk your role is pivotal for our success. 

You report to the Head of the CoE Operational Resilience and Business Continuity Risk.

Roles and responsibilities

As a Senior Operational Risk Manager - Operational Resilience you would be:

Supporting and challenging 1LoD on the further development and implementation of ING’s operational resilience framework.

Work closely with non-financial risk management in ING’s local entities to develop risk management in the area of operational resilience.

Monitor the bank’s compliance with operational resilience and business continuity regulatory requirements, such as the Digital Operational Resilience Act.

Connect with other areas within non-financial risk management (IT risk, data risk, third party risk, personal & physical security risk) to ensure a holistic approach towards operational resilience.

Report on high and critical risks in INGs critical business services and support their business owners in defining remediating actions.

Support the roll-out of tooling for managing ING’s operational resilience.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

As a Senior Operational Risk Manager you have the following traits and experience:

University / Post Graduate (Masters Degree)

10 years professional experience in banking/ business consultancy/ risk management

Knowledge of the banking value chain across operations and information technology: processes, locations, ICT systems, etc.

Experience in Retail, Wholesale Banking and/or support functions

Experience in working in a global organization with different cultures and maturity levels

Ability to simplify complexity and drive operational excellence

Outstanding stakeholder management skills

Outstanding oral and written communication

You live and breathe the Orange Code behaviors

You have extensive experience with developing and implementing of operational resilience frameworks, either working in a bank or in consultancy;

You are a hands-on professional with a strong ‘can do’ mentality;

You are comfortable working in a an area of expertise that is still “under development” and are able to develop new concepts;

You have strong analytical capabilities, quantitative insights and problem solving skills;

You have a strong focus on the delivery of results, that are also of high quality;

Strong prioritization and planning skills;

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

 A salary tailored to your qualities and experience 

24-27 vacation days depending on contract

Pension scheme

13th month salary

Individual Savings Contribution (BIS), 3.5% of your gross annual salary

8% Holiday payment

Hybrid working to blend home working for focus and office working for collaboration and co-creation

Personal growth and challenging work with endless possibilities

An informal working environment with innovative colleagues

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