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5 maanden geleden
Customer Service Specialist Rental
Wat doe je?
Werken op onze klantenservice betekent iedere dag in contact staan met onze klanten en hen op een deskundige en inspirerende manier adviseren. Voor jou als Customer Service Specialist is er een belangrijke klantvriendelijke- en service verlenende rol weggelegd. Jij vormt de cruciale schakel tussen onze verhuurapparatuur en onze klanten door een uitstekende service en begeleiding te bieden. Jij weet klanten te adviseren welke apparatuur het beste werkt voor een shoot of andere uitdagende projecten en verwerkt deze orders op een correcte wijze in het systeem. Je beoordeelt, bevestigt en controleert bestaande orders om er zeker van te zijn dat onze klanten niets te kort komen. Door jouw nauwkeurigheid en creativiteit krijg jij het voor elkaar dat onze klanten alle apparatuur en tools tot hun beschikking hebben. Ook ondersteun jij onze collega’s in de winkel die vragen hebben over het verhuurproces, zoals het uitgeven van orders, missende items of informatie over specifieke producten.
Wie zijn wij?
Wij zijn gek op alles wat met foto en video te maken heeft. Kamera Express is al 25 jaar dé foto- en videospecialist van Nederland, België, Duitsland en Luxemburg. Een internationaal groeiend bedrijf waarbij creatie, expressie en ontwikkeling hoog in het vaandel staan. In onze inmiddels 34 winkels komen foto- en videoliefhebbers samen om te sparren en deskundig advies in te winnen over hun hobby of beroep. Met onze sterke omnichannel benadering sluiten onze winkels, de webshop(s), workshops (online) cursussen en belevenisvolle events naadloos op elkaar aan. Wij lopen graag voorop en houden van doorpakken: met jouw kennis en kracht maken wij onze ambities waar. Nieuwsgierig, betrokken en oprecht zijn woorden die passen bij Kamera Express en dus ook bij jou
Wie ben jij?
Je hebt MBO werk- en denkniveau. Je hebt een passie voor foto- en videografie en hebt de ambitie om je vakkennis te laten groeien. Je hebt al eerdere ervaring opgedaan in een adviserende- en/of klantenservice rol, het liefst in een Retail omgeving. Je bent in staat goed te luisteren en focust op de wensen en behoeften van de klant. Je bent communicatief sterk en beheerst de Nederlandse- en Engelse taal goed.Wat bieden wij?
Een zelfstandige en afwisselende job waarbij passie voor het vak een vanzelfsprekendheid is Kansen om veel te leren en jezelf uit te dagen en te bewijzen Veel ruimte voor eigen inbreng en creativiteit Genoeg kansen om door te groeien Een enthousiast team met korte lijnen En niet geheel onbelangrijk; een mooi salaris en secundaire arbeidsvoorwaarden.