Azure Support Engineer

6 maanden geleden

Sittard, Nederland ITNL Solutions BV Voltijd

Voor onze eindklant zijn wij met spoed op zoek naar een :

Azure Support Engineer
 
Start :  Asap na gunning
Duur : Langdurige opdracht, naar verwachting ook geheel 2023
Uren per week : 40 (36 ook bespreekbaar)
Locatie : Zowel op locatie te regio A’dam als remote 

The Azure Tier 3 Cloud Support Engineer is primarily focused on operational support and the accompanying deployment processes.

The Azure Tier 3 Cloud Support Engineer is responsible for the delivery of high-quality operational services, maintaining and improving the operational state.

The ideal candidate is expected to be well rounded in Azure (Iaas and Paas).

He/she must have a strong background in Automation and Azure, LINUX and Containers

Work with various technologies to maintain, deliver and support the operational services. Work in close collaboration with operational staff in other disciples and the staff within and outside other areas of One Platform organization such as, Project Management, Cloud Architect, Security and Product Management, to assure seamless transition of new or modified services or improvement opportunities to production environment. Plays a lead role in operational issues across country borders, while representing the One Platform Operations organization.
• Be a subject matter expert in related discipline;
• Be a promoter and guardian of global standards;
• Work with outsource providers and development teams and provide guidance to guarantee overall quality;
• Serve as the escalation level support for problem analysis and resolution;
• Be the operations specialist in related discipline;
• Manage small projects to enhance the environment;
• Be an escalation point, providing support in an on-call rotation model.;
• Ensuring that operational services are functioning in accordance with agreed service levels;
• Leading troubleshooting in the incumbent’s areas of expertise;
• Ensuring that the infrastructure and operational services adheres to agreed security levels;
• Identification opportunities for improving One Platform operational services;
• Create procedures and metrics to measure service effectiveness and identify areas for improvement;
• Implement security and data integrity solutions meeting the highest enterprise standards;
• Implement, test and support solutions, Microsoft features and disaster recovery solutions;
• Technical support with external technical teams and outsourced provider;
• Seek ways to enhance operations, repeatable tasks and activities, with a focus on automation and opportunities to optimize the cost;
• Provide feedback to the Development and Automation teams, participate in

Technical Skills & Qualifications :
- Azure ( Iaas & Paas Products)

- LINUX

- CONTAINERS (Kubernetes etc..) 
- DNS and Networking
- Azure Monitoring
- Familiarity with SCCM and SCOM

- Must have a strong background in Automation and AZURE 

- Hands-on experience drawing detailed technical diagrams and authoring technical documentation
- Ability to analyze situations rigorously, logically, and systematically
- Ability to thrive in a high-pressure business critical operational environment;
- Ability to work with people from many different cultural backgrounds
- Able to evaluate information quickly, look beyond the information, gather appropriate facts and evidence and explore potential root causes before a conclusion is made;
- Able to clearly articulate the importance and expectations regarding support work and results, impact, time effort and timelines to team member, vendors and management;
- A pro-active nature and an overall high level of creativity, plus a problem-solving mentality;
- Proven ability to dynamically prioritize work efforts to meet deadlines and work effectively with minimal supervision in a team environment and to diagnose interrelationships between data center facility, network, server, and application issues;
- Consult and escalate operational issues and challenges beyond own experience or skillset;
- Strong communication skills in order to create and share best work processes with teammates;

Reageren :
- Bij interesse ontvangen wij graag een up-to-date CV (in het Engels) en voorzien van een korte motivatie.
- Vermeld eveneens te hanteren all-in uurtarief incl. reis- en verblijvenkosten doch excl. b.t.w.
- Uw beschikbaarheid en eventuele vakantieplannen.
- Wij gaat ervan uit dat op het moment van aanbieden u nog geen andere concrete intakes elders heeft gepland. Mocht dit wel het geval zijn, dan dit duidelijk melden bij de aanbieding.
- Vertrouwelijkheid gegevens: Alle verstrekte gegevens worden enkel voor deze aanvraag gebruikt.
- VOG : Ja ; VOG overleggen

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