2024-0166 Software Engineer 3rd Line Support

2 weken geleden

The Hague, Nederland EMW Voltijd

Deadline Date: Thursday 12 September 2024

Requirement: Software Engineer 3rd Line Support

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Period of Perfomance: BASE period: 14th October 2024 – 31st December 2024 with possibility to exercise 2 (two) two-year option: 1st January 2025 until 31st December 2025 and 1st January 2026 until 31st December 2026

Start date is as soon as possible but not later than 14th October 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

1 INTRODUCTION

The NATO Information and Communication Agency (NCI Agency) located in The Hague, The Netherlands, is currently involved in the development of new capabilities for NATO as well as in the support of existing capabilities. In the light of these activities, the JISR Centre is looking for ONE software engineer who can do maintenance on different operational services.

More specifically, the work will support the full maintenance cycle of several capabilities build on the same application framework ( AOSS, HMART, LEP, NABIS and Release Server).

2 OBJECTIVES

The main objective of this statement of work can be summarized as follows:

This task references software maintenance support (3rd level) under supervision of the service delivery manager.

3 SCOPE OF WORK

The scope of the assignment will be to perform maintenance activities (3rd level) on JISR application services that are built on top of the same application framework. HMART SD, HMART OM, NABIS, AOSS and NATO Release Server are examples of these application services. Maintenance in the broadest sense of the word covering the full software maintenance life-cycle, including coding, testing and documentation are an integral part of the work.

The maintenance work shall be carried out accessing the engineering/test facilities in the NCI Agency laboratories. These facilities consists of all necessary platforms, servers, web servers, etc. to support the full software maintenance life-cycle. The contractor shall perform maintenance tasks using the NATO Software Factory (NSF) environment. The work will be executed mainly at the NCI Agency facilities in The Hague, The Netherlands. In coordination

with the responsible Service Delivery Manager, part of the work can be performed from home. Travel to other locations will only be required in exceptional situations.

The contractor will be part of a team and will work using an Agile and iterative approach using multiple sprints. Each sprint is planned for a rough duration of 4 weeks with an average 38 hours per week.

The content and scope of each sprint will be agreed in writing with the Service Delivery Manager during the sprint-planning meeting. All of the defined deliverables are briefings, reports, designs or specifications with a well-defined NCI Agency-specified format.

All deliverables are to be peer reviewed within the deliverable cycle. Input and guidance will be provided by NCI Agency in written from or/and during the targeted review meetings.

4 DELIVARABLES

The following deliverables are expected as a result of this statement of work:

Deliverable 01 Sprints for Software Maintenance 2024

Quantity: 4

Deliverable 02: Optional for Software Maintenance 2025

Quantity: 11

Deliverable 03: Optional for Software Maintenance 2026

Quantity: 11

Optional deliverables may be exercised at the discretion of NCIA.

5 COORDINATION AND REPORTING

The contractor shall report on a daily basis to the assigned Service Delivery Manager.

6 PAYMENT MILESTONES

The NCIA team reserves the possibility to exercise a number of options sprints, based on the same deliverable timeframe and cost, at a later time, depending on the project priorities and requirements.

The payment shall be dependent upon successful acceptance of the Delivery Acceptance Sheet (DAS) – (Annex B) including the EBA Receipt number

Invoices shall be accompanied with a Delivery Acceptance Sheet (Annex B) signed by the Contractor and project authority.

D01 Sprints for Software Maintenance 2024

Delivery Date: 11 Nov 2024

Payment Milestones: 100% upon completion and acceptance of deliverables.

D02 Optional for Software Maintenance 2025

Delivery Date: 30 Dec 2025

Payment Milestones: 100% upon completion and acceptance of deliverables.

D03 Optional for Software Maintenance 2026

Delivery Date: 30 Dec 2025

Payment Milestones: 100% upon completion and acceptance of deliverables.

7 SCHEDULE

This task order will be active immediately after signing of the contract by both parties.

The BASE period of performance is as soon as possible but not later than 14th October 2024 and will end no later than 31st December 2024.

If exercised the options, the period of performance is 01st January 2025 to 31st December 2025 and 01st January 2026 to 31st December 2026

8 CONSTRAINTS

All the deliverables provided under this statement of work will be based on NCI Agency templates or agreed with the project point of contact.

All code, scripts, documentation, etc. will be stored under configuration management and/or in the provided NCI Agency tools.

NATO will retain the intellectual property rights for all products developed in relation to this project.

9 SECURITY

Consultants providing services under this statement of work require a valid NATO SECRET security clearance.

The expected classification level of the deliverables is NATO UNCLASSIFIED. However, in some particular circumstances it might be decided that a part of the deliverables will be classified as NATO RESTRICTED.

The execution of delivaerables may require the consultants to access information, as well as CIS systems, classified up to NATO SECRET.

10 PRACTICAL ARRANGEMENTS

Service on the contract will be performed on-site. The majority of the services will be provided at NCI Agency, The Hague. Exceptional situation might require the contractor to travel to other sites within NATO.

Provision of services off-site can be arranged in coordination with the responsible Service Delivery Manager.

Office space and computer equipment will be provided at NCI Agency-NL.

Extraordinary travel (Purchaser Directed Travel) may be required to other NATO or non-NATO locations as necessary so agility must be maintained.

Travel expenses will be reimbursed in accordance with NATO, NCIA rules and regulations and AAS+ framework contract provisions.

Services must be delivered by ONE contractor.

11 QUALIFICATIONS

[See Requirements]

Requirements

9 SECURITY

Consultants providing services under this statement of work require a valid NATO SECRET security clearance.

11 QUALIFICATIONS

The consultancy support for this work requires a software engineer with the following qualifications

THE FOLLOWING TECHNICAL AND PROFESSIONAL QUALIFICATIONS ARE ESSENTIAL FOR THIS REQUIREMENT:

Must demonstrate expert knowledge of C#, JavaScript, rich web applications and ; Must demonstrate expert level knowledge of Microsoft .NET Core; Must demonstrate expertise in creating and configuring web solutions; Must have recent experience (within the past 5 years) in User Experience (UX) design in C# and JavaScript, leveraging the latest technologies; Must have experience in working with relational databases, MS SQL Server; Must have experience in using source control systems (GitHub); Must have experience in using continuous integration solutions Microsoft DevOps (Azure DevOps Services); Must be proficient in XML, including creating, parsing and manipulating XML documents. In depth knowledge of XML Schema, DTD, XPath, XSLT, namespaces and related technologies is required; Must have very good spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years) in programming for web applications; Must have recent experience in JavaScript development (within the past 5 years), as demonstrated by the successful deployment of JavaScript based solutions – customer references / URLs shall be provided upon request; Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team; Must demonstrate an ability and keen sense for problem-solving.

DESIREBLE EXPERTISE:

The following expertise and knowledge is desirable for this requirement:

Experience with document-oriented databases, preferably ElasticSearch Experience with working with Ext JS (Sencha) – building rich data driven web applications Knowledge of biometric systems and technologies, preferably Neurotechnology MegaMatcher ABIS

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