Technical & Care consultant

3 maanden geleden

Leiden, Nederland Swift Voltijd

About the Role

Technical & Care consultant drives customer value from product and supports SWIFT customers as they transition from sales prospects to active users of our products and solutions. The role will aid clients in taking full advantage of products, influences product upgrades, manages and sustains relationships with customers to promote retention and loyalty. He/she identifies and solves issues before they happen and proactively looks out for their customers’ business, suggesting new and innovative ways to keep them succeeding with our products and solutions. The role will require working hand in hand with other Services teams, Operations, and Customer Support as well as external partners. The role allows high growth possibilities to evolve into other positions within SWIFT.

What to expect

Coordinate for Care Services delivery as detailed in theAdvanced Support and Care Services Catalogue

Deliver technical assistance aligned with Care deliverables.

Assist clients with product upgrades, patches, and new releases.

Document and resolve technical problems, escalating to higher support tiers when necessary.

Technical installation and assistance.

Change implementation

Transfer of knowledge 

Operational support during special events/time periods.

Product Implementation

Organize product / new features demonstrations for customers, onboard and train (new) users

Lead the implementation of Swift products, ensuring seamless integration with the client’s existing systems.

Configure and customize Swift solutions to meet specific client requirements.

Aid in product design and product development

Client engagement

Collaborate with clients to understand their technical requirements and business needs.

Provide expert advice and technical solutions tailored to the client's specifications.

Conduct regular meetings and updates with clients to ensure project alignment and satisfaction.

Develop and maintain a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, drive customer satisfaction

Training and Documentation:

Develop and deliver training sessions to clients on the use and maintenance of Swift products.

Create comprehensive documentation, including user manuals, technical guides, and FAQs.

Ensure all technical documentation is up-to-date and accessible to clients and team members.

Collaboration and Communication:

Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met.

Communicate effectively with stakeholders to provide updates on project progress, risks, and issues.

Contribute to team knowledge sharing and continuous improvement initiatives.

Innovation and Improvement:

Stay current with industry trends and advancements in Swift products and technologies.

Recommend improvements and optimizations to enhance product performance and client satisfaction.

Participate to improve SWIFT products, bringing back customer feedback about product and processes.

Compliance and Security:

Ensure all solutions comply with industry standards, regulations, and best practices.

Implement security measures to protect client data and ensure product integrity.

Follow SWIFT principles to identify and mitigate potential risks.

What will make you successful

University degree in Computer Science or IT related fields, or equivalent experience

2 - 5 years’ experience within the area of technical account management, technical support or pre-sales

Strong knowledge of SWIFT products, services and solutions.

Technical skillsets on operating systems(AIX, Linux or Windows Server), servers, and networking

Good troubleshooting skills on IT product issues and OS issues

Strong multitasking skills, excellent communication and interpersonal skills

Customer Centric to develop client relationship and account management

Fluent in English. Proficiency in other language(s) for the region is an advantage.

Willing to travel (about 20% of time)

A team player, enjoying work in a multicultural environment

Extra assets if you acquire, or training will be provided

SWIFTNet Certification or any other SWIFT Product certification is an asset

Knowledge of database and security technologies is an asset

Any industry recognized IT Security Certification is an asset

Knowledge of JIRA and Confluence is an asset

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.

  • Junior Technical

    3 maanden geleden

    Leiden, Nederland Swift Voltijd

    About the Role SWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT's customer base. The Associate Financial Services Industry Consultant operates in a low to medium complex business and technical environment in a selected market supported by SWIFT In line with the Commercial...

  • Technical Consultant

    4 maanden geleden

    Leiden, Nederland DUVAK Voltijd

    Als Technical Consultant ben je actief in pre sales trajecten, beantwoord je offertes en ben je betrokken bij de beantwoording van complexe en uitdagende IT-vraagstukken bij onze klanten.Wat ga je doen?Ben jij een ervaren Beheerder met een sterke focus op resultaat? Ben jij in staat om complexe IT-vraagstukken te analyseren en te vertalen naar concrete...

  • Manufacturing Specialist

    1 maand geleden

    Leiden, Zuid-Holland, Nederland Galapagos Voltijd

    Galapagos Manufacturing Specialist - EUWe are seeking a highly skilled Manufacturing Specialist to join our team in Leiden. As a key member of our Manufacturing Team, you will provide operational expertise to our decentralized point-of-care manufacturing units for CAR-T cell therapies.Key Responsibilities:Provide technical support for technology transfer...

  • Manufacturing Specialist, PoC, Specialist

    6 maanden geleden

    Leiden, Nederland Galapagos Voltijd

    Pleased to meet you, we are Galapagos , a dynamic fast growing Biotech company. We’re in the business of changing lives. Galapagos’ mission is to make a lasting positive contribution to society through discovery of innovative therapies for diseases with large unmet medical need. Galapagos’ historic focus on developing first-in-class medicines based...

  • Sales Representative, Emergency Care | South West Netherlands

    4 weken geleden

    Leiden, Nederland Stryker Nederland B.V. Voltijd

    Work Flexibility: Field-based The Job’s Mission : As a Sales Representative, you will help us deliver on our mission of making healthcare better by promoting and selling Stryker’s Medical portfolio in the South West region of The Netherlands. Some of the main cities in your territory would be: Rotterdam, Den Haag, Dordrecht, Leiden, Middelburg , etc. ...

  • Process Engineer: Driving Innovation in Cell

    2 weken geleden

    Leiden, Zuid-Holland, Nederland Galapagos Voltijd

    {"​​At Galapagos, we’re committed to changing lives through innovative biotech solutions. As a highly motivated Cell & Gene Therapy organization in Leiden/NL, we’re seeking a visionary (Senior) Process Engineer to join the Point-of-Care Manufacturing team (PoC)\. This team provides technical-operational expertise to the GMP operations at...

  • Senior Process Engineer

    4 weken geleden

    Leiden, Zuid-Holland, Nederland Galapagos Voltijd

    We are Galapagos, a dynamic growing Biotech company with offices across Europe and in the US, headquartered in Mechelen, Belgium.We're in the business of changing lives. In our quest to discover and develop life-improving medicines, we go where no one has ever gone before. In every challenge we face, we see new opportunities. We pioneer for patients. We need...

  • Senior Process Engineer

    4 weken geleden

    Leiden, Zuid-Holland, Nederland Galapagos Voltijd

    We are Galapagos, a dynamic growing Biotech company with offices across Europe and in the US, headquartered in Mechelen, Belgium.We're in the business of changing lives. In our quest to discover and develop life-improving medicines, we go where no one has ever gone before. In every challenge we face, we see new opportunities. We pioneer for patients. We need...

  • Process Engineer PoC Operations EU

    3 weken geleden

    Leiden, Zuid-Holland, Nederland Galapagos Voltijd

    We are galapagos, a dynamic growing Biotech company with offices across Europe and in the US, headquartered in Mechelen, Belgium.We pioneer for patients. We need thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters. Collaborative innovators and perseverant idealists. We need the best-in-class.For our Cell & Gene Therapy...

  • Strategic Lead for Responsible Sourcing

    4 weken geleden

    Leiden, Zuid-Holland, Nederland Proforest Voltijd

    Job DescriptionWe are seeking an experienced and knowledgeable strategic lead to support our growing portfolio of projects within responsible sourcing. This is an excellent opportunity for someone with deep technical knowledge gained working on responsible sourcing within agricultural supply chains to take on a strategic role where your impact will be...

  • (Senior) Process Engineer PoC Operations EU

    7 maanden geleden

    Leiden, Nederland Galapagos Voltijd

    Pleased to meet you, we are Galapagos, a dynamic growing Biotech company with offices across Europe and in the US, headquartered in Mechelen, Belgium. We’re in the business of changing lives. In our quest to discover and develop life-improving medicines, we go where no one has ever gone before. In every challenge we face, we see new opportunities. We...

  • Scientist

    3 weken geleden

    Leiden, Nederland BaseClear Voltijd

    **ARE YOU OUR NEW SCIENTIST?**: We are the partner of choice for many leading brands in various biotechnology industries such as pharma, personal care and hygiene, consumer health, food industry and human and animal health in the Netherlands, Europe and beyond. We are also proud to be located in the heart of the Leiden Bio Science Park in Leiden, one of the...

  • CGT/ATMP Senior Consultant

    2 weken geleden

    Leiden, Zuid-Holland, Nederland ProPharma Group Voltijd

    ProPharma Group is seeking a highly skilled and experienced CGT/ATMP Senior Consultant – Qualified Person to join our team. As a key member of our team, you will be responsible for supporting a range of clients operating in the Cell & Gene therapy (ATMP) area.The ideal candidate will have at least 10 years of experience in Biotech and/or ATMPs/Cell & Gene...

  • Deputy Director, Responsible Sourcing

    3 maanden geleden

    Leiden, Nederland Proforest Voltijd

    **Company Description**: - We’re seeking an experienced and knowledgeable strategic lead to support our growing portfolio of projects within responsible sourcing. This is an excellent opportunity for someone with deep technical knowledge gained working on responsible sourcing within agricultural supply chains to take on a strategic role where your impact...

  • CGT/ATMP Senior Consultant – Qualified Person

    4 weken geleden

    Leiden, Zuid-Holland, Nederland ProPharma Group Voltijd

    We are seeking a highly experienced CGT/ATMP Senior Consultant – Qualified Person to join our team at ProPharma Group. As a key member of our team, you will be responsible for providing expert advice and guidance to our clients in the Cell & Gene therapy (ATMP) area.Key Responsibilities:Provide independent consultation with clients and project leadership...

  • Cell and Gene Therapy Regulatory Expert – Senior Consultant

    2 weken geleden

    Leiden, Zuid-Holland, Nederland ProPharma Group Voltijd

    ProPharma Group is seeking a highly experienced Cell and Gene Therapy Regulatory Expert to join our team as a Senior Consultant.Key Responsibilities:Act as a key Subject Matter Expert in assigned areas of quality assurance and regulatory/GxP.Provide Independent consultation with clients and project leadership to a range of challenging and fascinating...

  • CGT/ATMP Senior Consultant – Qualified Person

    4 maanden geleden

    Leiden, Nederland ProPharma Group Voltijd

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners...

  • Maintenance Technician

    5 maanden geleden

    Leiden, Nederland Johnson & Johnson Voltijd

    Janssen Biologics BV is hiring eerstelijns storingsmonteurs/Multi-Skilled Technicians in volcontinu (24/7) shiftregime to be located at Leiden/Sassenheim, Netherlands **Who we are**: The (Manufacturing) Make Asset Management team (MAM) is responsible for Project Management, designing and adapting installations and equipment, producing utilities and...

  • Senior Cybersecurity Consultant

    2 dagen geleden

    Leiden, Zuid-Holland, Nederland HSD Campus Voltijd

    We are seeking a highly skilled Senior Penetration Tester to lead our pentesting team at HSD Campus. This challenging role involves conducting black-box, grey-box, and white-box pentests on web and mobile applications, internal and external network infrastructures, and IoT systems for clients in various domains.As a Senior Pentester, you will take the lead...

  • Head of Quality Assurance Cell Therapy

    4 weken geleden

    Leiden, Zuid-Holland, Nederland Galapagos Voltijd

    We are Galapagos, a dynamic growing Biotech company with offices across Europe and in the US, headquartered in Mechelen, Belgium.We're in the business of changing lives. In our quest to discover and develop life-improving medicines we go where no one has ever gone before. In every challenge we face, we see new opportunities. We pioneer for patients. We need...