Logistics Operations Project Manager
1 week geleden
The Project Manager is responsible for planning, executing, monitoring, controlling and closing any assigned projects. They have an entrepreneurial mindset, which allows them to think about a project beyond the basic skills needed to manage it (i.e., technical know-how and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.
Key Responsibilities:
- Build customer relationship and provide excellent customer service, understanding their needs and goals
- Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
- Identify customer pain points, perform gap analysis and recommend value add operational improvements and cost savings projects
- Serve as the first point of contact to support customer queries/problems for daily operations
- Gather requirements, deliverables and timeframes from stakeholders
- Activity and resource planning (i.e., define project scope/objective and identify available resources)
- Create a clear and concise approach to execute the project and monitor its progress
- Organize and motivate the project team
- Set realistic deadlines and communicate them to the team consistently
- Analyze and manage project risk throughout the duration of the project
- Communicate key milestones to the project to all key stakeholders
- Lead project calls discussing progress, challenges and ultimately facilitate decision-making
- Collaborate with other project managers/acting project managers to build consistency in all processes
- Conduct post-implementation reviews (i.e., evaluate performance against defined project goals) and report back to Director, Program Management
- Ensure all projects follow the proper project management life cycle and include proper documentation (e.g., project charters, project documentation for public consumption, technical documentation, end-user documentation, document storage and controls)
- Manage multiple large scale projects at once
- Stay up to date with the latest trends and advancements in project management, including emerging tools, techniques and best practices and proactively apply new knowledge to improve processes
Qualifications
- Bachelors or equivalent experience
- 5+ years logistics, supply chain, large scale warehouse operations and projects or related experience
- Industry certifications such as Kaizen, Lean, Six Sigma, Supply Chain, PMP is preferred
- Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Risk sensitive, recognizes when problems arise or are likely to arise
- Critical thinking using logic, data & qualitative reasoning
- Strong facilitation skills
- Ability to develop, evaluate, recommend and present best options
- Ability to understand financials and develop budgets
- Must be willing to occasionally work outside normal business hours, including weekends
- Travel less than 10%
Additional Information
- English language professional proficiency preferred
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