CCE Project Owner
1 maand geleden
Join a dynamic team at LyondellBasell (LYB) focused on enhancing customer experience through innovative solutions. As a key contributor, you’ll leverage your deep functional expertise to deliver iterative prototypes and collaborate closely with the Customer and Commercial Excellence (CCE) lead. You’ll drive projects aimed at improving customer satisfaction and take ownership of global initiatives, all while fostering a customer-centric mindset within the organization. If you have a strong track record in project management and a passion for continuous improvement, this role is for you Welcome to Lyondellbasell...
This is Lyondellbasell
This is the role
Acts as fully dedicated individual contributor to small self-organized team of 3-5 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB’s Customer and Commercial Excellence (CCE) effort;
Provides deep functional expertise required to deliver satisfactory Commercial Excellence, while maintaining broad interest in and knowledge of other functional areas;
Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off;
Collaborates with a CCE lead to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required;
Makes decisions, as part of self-managing team; identifies impediments and escalates to the CCE Team Lead where appropriate.
RESPONSIBILITIES:
Live Customer Centricity in the daily job, spreading that mindset within the organization; Leads and participate in projects to transform the LBY Customer and Commercial capabilities. Works closely with the CCE Team Lead to understand to maintain a healthy project backlog; Autonomously works and represents CCE with the regional leadership and functions. Builds solutions to address Net Promoter Score (NPS) feedback aiming to improve customer satisfaction; Takes shared ownership of the Global initiatives by being the implementation lead and driver in the region; Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers; Showcases prototype to CCE leadership team and stakeholders during Reviews; Runs new methods/practices for developing solutions, (., trial and error, co-creation with consumers, pilots for testing); Coordinates with line manager to handover daily activity; Collaborates with Value Enhancement Program (VEP) Delivery Lead adding now projects into VEP.
This is who you are
To be successful in this role you must recognize yourself in the following profile: Being a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team. You do have good interpersonal skills and business focused to ensure value adding activities are captured and implemented.
Candidates will be assessed on the following LYB competencies:
Build Partnerships Deliver Results Drive Innovation Grow Capabilities Promote Inclusion
This is what you bring
Required:
Strong track record of coordinating deliverables across multiple teams and functions; Background can vary significantly based on team focus, but good expertise within projects (., financial planning, manufacturing, supply chain management, etc.; Significant (10+ years) of commercial and/or project experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry with increased responsibilities and scope.
Preferred:
This is what we offer
We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.
Interested?
Would you like to apply? Just send us your motivation and resume via the application button. The recruitment process starts with an initial phone screening followed by two/three business interviews before proceeding to a possible job offer and a background check will be part of the process.
#LI-JS2 LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.
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