Technical Service Manager

4 weken geleden

Hoofddorp, Nederland Abbott Voltijd

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We currently looking for a Technical Service Manager, Core Diagnostics to join our Diagnostics Division based in Hoofddorp.


Primary Objective of Position

The Technical Service Manager is responsible to manage service delivery for a country, working closely to all Abbott stakeholders to assure delivery of the ultimate customer experience.

Major Accountabilities

Manage Stakeholders including key customers.

Manage and coordinate Technical Service Team in close liaison with District Customer Experience Managers.

Set and achieve Key Performance Indicator, and customer satisfaction NPS scores.

Actively participate in customer business reviews by providing reporting of service KPIs.

Monitor instrument reliability and instrument service cost and manage all escalated service situations to assure timeous resolution.

Achieve Field Service Expense Plan.

Manage and control spare parts inventory to assure service levels are maintained and DOH and inventory levels are controlled to Plan or IBP.

Hire, train, coach, develop, motivate and retain Technical Service Specialists.

Implement area goals and incentive plans and perform PEx process for Technical Service Team.

Assure service compliance with all local and division quality and procedural and process requirements.

Implement area service strategy to assure standardization and consistency of outstanding service delivery.

Success in this role is measured by service level achievement, customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Education & Background

Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Management qualification is highly desired.

More than 5 years of experience as in sales / service industry and or a proven track record in a similar position, supported by management and customer references.

Successful engagement with customers, specifically C-Level (including CEO, CFO, COO) and Top Management.

Excellent product and industry knowledge.

People management - experience in people management with proven track

Working at Abbott

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self and live a full life. You will have access to:

Working at the #1 Top Employer in the Netherlands (for three consecutive years);

Career development with an international company where you can grow the career you dream of;

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune;

A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives and scientists;

Excellent employment conditions that you can arrange yourself;

A budget that you can use to follow non-work-related training and courses that contribute to your personal development;

A sports allowance for work on your fitness;

Personal financial planning advice to map out your current financial situation.

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