Customer Success Representative
4 weken geleden
Responsibilities
Contact Fluke customers that have recently purchased a hardware product or a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customers’ expectations with our products. Leverage positive relationships with assigned clients, which include Increasing adoption, ensuring retention, and growing revenue. Developing success plans for customers that outline their critical success and growth factors. Work with all levels of the organization internally and partners externally Collaborate, problem-solve, and/or strategize with your team
Your team
Our new Customer Success team of specialists is very dynamic and international.
We pride ourselves on having an open, honest, fun, and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team, and we participate in integration activities
Experience
Bachelor’s degree (Business field preferred) 1-2 years experience in a business-to-business (B2B) environment with hi-tech products in the professional industry Required primary language skills: fluency in English and German. Every additional language such as Dutch, Italian, or Spanish, is a plus. Strong solid understanding of Microsoft Word, Excel, Teams, and Outlook. Previous experience with CRM.
Personal skills
Required primary language skills: fluency in English and German. Exceptional interpersonal, communication, and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems. Ability to communicate technical information to understand customer’s needs. Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential. Demonstrate both personal integrity and the ability to exercise good judgment. Passionate about using analytical skills to identify problems, find solutions, and improve relationships. Energy and drive with the ability to adjust in a fast-paced environment-
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