Destination Merchandiser

What you will do

Within the Merchandising department, you’re the one who makes our customers an offer they can’t refuse. With a focus on performance driven and destination specific merchandising, you’ll constantly try to create more relevant offerings for our customers and are responsible for how we show and sell our products best on .

You run the show to increase performance of multiple destinations within an assigned region. This means you dive into data and challenge what we did yesterday to achieve outstanding results tomorrow. You spot and select which experiences to optimize, align with other teams and departments what they need to work on, chase the execution and report on progress and blockers. 

So, if you’re up for becoming a master of offers and challenging the status quo, we’d love to chat with you

Responsibilities

You make sure we hit the targets for your destinations by creating an action plan based on the opportunities and challenges you spot 

You ensure all other supporting business teams execute on their actions and aren’t afraid to escalate to keep up the speed

You execute optimisations (short term actions) to drive conversion and margin. This includes price tests, creation of new bundles and offers, and other types of promotions. 

You come up with new ideas and tests to improve performance. Don’t be afraid. Fail fast, learn fast.

You define and update the Merchandising Guidelines & Golden Rules with your learnings and new insights

You are daily, weekly, monthly monitoring and analysing your market/domain, tracking progress towards team and company goals, and reporting on KPIs

You dive into other sources of data such as customer reviews, Google Keyword Planner.

You provide feedback to product teams on usage and implementation of forthcoming features

Requirements

3+ years of experience in ecommerce/category management, data analysis or reporting

Experience in a high-traffic consumer-facing ecommerce website

Experience with A/B testing is a plus

Highly proficient with BI and visualisation tools such as Looker, Tableau and Qlikview, and other site analysis tools like Hotjar, Google Analytics.

Ability to thrive in a fast moving environment

Proactive, positive mindset to initiate and lead new analyses and research to improve the customer experience

Switching between ad-hoc analytical tasks and more structured projects, with good business judgement

Ability to work independently as well as part of a multidisciplinary team

Experience producing actionable insights and recommendations based on outcomes of analyses, tailoring your messaging to the audience

Excellent communicator in English, both orally and in writing

Perks & Benefits at Tiqets

Energetic, international colleagues 

Hybrid work environment: Enjoy flexibility when you work at the office and receive a monthly contribution for working from home 

Get a contribution to spend on outfitting your home office setup

Bright, welcoming offices located in the centre of Amsterdam, Paris, London, Rome, Barcelona, Philadelphia, and Bangkok

Tiqets Learning Academy: group and individual learning sessions

Pension contribution (differs per country)

Travel compensation (differs per country)

Social sports: boot-camp, football, bouldering, and more

Social events: Internal and external events, including Friday drinks at the office, seasonal parties, and an annual company getaway to a surprise location

20% employee discount code to visit museums and attractions worldwide

Visa Sponsorship (if applicable)

Daily fresh lunch buffet provided by Join Program

Mental health support through our partnership with OpenUp

Tiqets is an innovative ticketing platform that is revolutionizing the way visitors discover, buy and use tickets for museums, shows and attractions.

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