Desktop Support Engineer

3 weken geleden

Amsterdam, Nederland Snaphunt Voltijd

The Offer

  • Learning and development opportunities
  • Multicultural work environment

The Job

Your responsibilities will include:

  • Respond to incidents and service requests from customers and manage them to a successful solution.
  • Ticket handling based on client requirements
  • Provide desk-side support services to the customer
  • Support with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues
  • Basic administration of Windows O/S.
  • Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
  • Follow the installation instructions when installing and troubleshooting computer applications.
  • 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
  • Work with corporate LAN and set up with the WAN concept.
  • This role implies working Monday till Friday in Schiphol Airport from 9am to 5pm.

The Profile

  • 2+ years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues
  • Skilled in desk-side support and PC break/fix including being comfortable with Windows O/S.
  • Command of the Dutch and English languages, being evaluated during the selection procedure.
  • Ability to work in a team or independently.
  • Good knowledge of and experience with Microsoft desktop software 
  • Knowledge of wireless networking
  • Basic knowledge of TCP/IP networks, DNS, DHCP, VPN and RDP.


The Employer

Our client has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, Our client offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.

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