Desktop Support Engineer

1 maand geleden


Amsterdam, Nederland ESP Global Services Voltijd

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.

You'll be part of a European-wide delivery team supporting our partner, a Fortune 500 company active in four main business areas: aerospace, building automation, high-performance materials and technologies, and security.


We value collaboration, passion, and drive for development. What about you?



The Role

ESP Global Services is looking for a Desktop Support Engineer to join our team in Schiphol Airport, Amsterdam.


 What will you do?

  • Respond to incidents and service requests from customers and manage them to a successful solution.
  • Ticket handling based on client requirements
  • Provide desk-side support services to the customer
  • Support with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues
  • Basic administration of Windows O/S.
  • Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
  • Follow the installation instructions when installing and troubleshooting computer applications.
  • 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
  • Work with corporate LAN and set up with the WAN concept.
  • This role implies working Monday till Friday in Schiphol Airport from 9am to 5pm.

Ideal Profile

What will you  bring to ESP?

  • 2+ years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues
  • Skilled in desk-side support and PC break/fix including being comfortable with Windows O/S.
  • Command of the Dutch and English languages, being evaluated during the selection procedure.
  • Ability to work in a team or independently.
  • Good knowledge of and experience with Microsoft desktop software 
  • Knowledge of wireless networking
  • Basic knowledge of TCP/IP networks, DNS, DHCP, VPN and RDP.


Let’s connect and explore, if you….

  • Are proficient in Dutch and English language.
  • Are motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments.


Benefits:

  • 20 days annual leave 
  • Pension (Age based %, 50/50 EE and ER)
  • Perkbox discounts
  • Unlimited access to free learning and development. We offer access to a training platform providing courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc. 

What's on Offer?

  • Learning and development opportunities
  • Multicultural work environment

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