Desktop Support Engineer
6 maanden geleden
Total IT Global is a leading, integrated IT solutions provider, offering holistic, vendor agnostic, hardware, and managed service solutions for workspaces, data centres and cloud infrastructures, in over 128 countries. Total IT Global helps high growth enterprises navigate their entire IT asset lifecycle, from hardware provisioning, professional services, maintenance support, all the way to disposal and certified data destruction, delivering a unified experience, with a consultative approach. Total IT Global’s award-winning solutions offer enterprises the flexibility and freedom to choose from brands and services, best suited to their business goals and objectives. Thus, for its clients, Total IT Global’s name is synonymous with agility, efficiency and trust. Total IT Global is an equal opportunity employer and the Great Place to Work® certification, received for the second time in a row, in 2022-23, is a testament to its culture of true meritocracy and superior employee experience.
The Role
Your responsibilities will include:
- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Excellent communication relationship-building and internal customer service skills
- Willing to work off-hours and weekends when required for projects or emergency support.
- Provide first level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Provide L1 support to non‐network attached printers.
Ideal Profile
- You have at least 1 year experience including solid experience in a similar role within IT.
- You have working knowledge of Desktop Support
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments
What's on Offer?
- A role that offers a breadth of learning opportunities
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