Level 1 Tech Support
3 maanden geleden
**NOTE: Must have KVK number**
Scope of Work
full time Desktop Support engineer L1
Tasks to be performed
deskside /Onsite support/local IT engineer
- Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
- Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
- Handheld - Blackberry, Android & IOS support knowledge
- Strong Customer service skills
IT Key Skills
1. Windows 7, 8, 10 Deployment, Migration and Troubleshooting
2. Office 365, installation, Configuration and Troubleshoooccure 3. Hardware Replacement and Upgrade
4. SCCM Management
5. IOS and Android Application Management
6. Ticketing System
7. Time Commitment
8. Printer Setup and occureeshooting.
9. Wireless Network Connectivity
10. Data Migration
11. Outlook ,2013, 2016 Configuratioccure troubleshooting
12. Software installation and upgrade
13. Remote Desktop Support Application
14. Cloud technology
15. SLA (Service Level Agreement ) Understanding
16. Face to face and VIP user interaction
17. Windows Server 2012, Installation, and management, Active directory
18. Routers and switches
19. Remote Access using Console cable
20. Understanding of PuTTY, Wireshark / Tshark
21. Understanding of LAN /WAN networks and basic trouble shooting
22. Understanding of main network connectivity troubleshooting commands
23. Understanding of TCP / IP Protocol
24. Intune
25. MDM
26. MS Copilot
Pay: €3.800,00 per month
Work Location: In person
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