Level 1 Tech Support

3 maanden geleden


Amsterdam, Nederland ExComS Voltijd

**NOTE: Must have KVK number**

Scope of Work

full time Desktop Support engineer L1

Tasks to be performed

deskside /Onsite support/local IT engineer
- Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
- Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
- Handheld - Blackberry, Android & IOS support knowledge
- Strong Customer service skills

IT Key Skills

1.⁠ ⁠Windows 7, 8, 10 Deployment, Migration and Troubleshooting

2.⁠ ⁠Office 365, installation, Configuration and Troubleshoooccure 3.⁠ ⁠Hardware Replacement and Upgrade

4.⁠ ⁠SCCM Management

5.⁠ ⁠IOS and Android Application Management

6.⁠ ⁠Ticketing System

7.⁠ ⁠Time Commitment

8.⁠ ⁠Printer Setup and occureeshooting.

9.⁠ ⁠Wireless Network Connectivity

10.⁠ ⁠Data Migration

11.⁠ ⁠Outlook ,2013, 2016 Configuratioccure troubleshooting

12.⁠ ⁠Software installation and upgrade

13.⁠ ⁠Remote Desktop Support Application

14.⁠ Cloud technology

15.⁠ ⁠SLA (Service Level Agreement ) Understanding

16.⁠ ⁠Face to face and VIP user interaction

17.⁠ ⁠Windows Server 2012, Installation, and management, Active directory

18.⁠ ⁠Routers and switches

19.⁠ ⁠Remote Access using Console cable

20.⁠ ⁠Understanding of PuTTY, Wireshark / Tshark

21.⁠ ⁠Understanding of LAN /WAN networks and basic trouble shooting

22.⁠ ⁠Understanding of main network connectivity troubleshooting commands

23.⁠ ⁠Understanding of TCP / IP Protocol

24. Intune

25. ⁠MDM

26. ⁠MS Copilot

Pay: €3.800,00 per month

Work Location: In person


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