IT Field Support Engineer

3 dagen geleden

Amsterdam, Noord-Holland, Nederland Cognizant Voltijd
IT Field Support Engineer – Dutch-speaking What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Field Support Engineer to join our Infrastructure Services Team. About Cognizant Infrastructure ServicesToday’s customers want seamless, intuitive, and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.More information? Please visit About Role:We are looking for an IT Field Support Engineer who is responsible for providing on-site technical support/solutions and maintenance for hardware, software, and networking issues which include troubleshooting, installing, and repairing IT equipment, ensuring minimal downtime and optimal performance of systems. The IT Field Support Engineer acts as a bridge between the IT department and end-users and will have a chance to support multiple customers across multiple locations.Responsibility: · This position will provide on-site technical support/assistance, potentially to various clients with multiple locations (Amsterdam including North Holland and Randstad area)· Diagnose and resolve hardware, software, and network issues for desktops, laptops, servers, printers, and other peripherals.· Install, configure, and upgrade operating systems, applications, and hardware components.· Regular maintenance of IT equipment to ensure optimal performance and longevity.· Repairs and replacements hardware, including hard drives, memory modules, and other components.· Ensure timely and efficient resolution of technical problems to minimize system downtime.· Provide technical support and guidance to end-users on-site, addressing their IT-related queries and concerns.· Provide training to end-users to know how to use and maintenance of IT equipment and software applications properly.· Develop and maintain user documentation and guides for common IT tasks and troubleshooting procedures.· Managing incidents and technical issues by logging, tracking, and resolving incidents and service requests using by using the ticketing system.· Analyze issues and provide recommendations for long-term solutions.· Collaborate with other IT teams to identify root causes and implement preventativeWhat do you bring?· Experiences in IT support or IT Field Support Engineer· Possess a strong background in Change LifeCycle Management IT Service Management and Incident Management.· Strong experience in Windows, Macintosh, OS X Laptop Support End User Tools - Nexthink Incident Management Networking IT Service Management and Support Service Now with Windows environments.· Fluent in Dutch and have a good communication skill in English. · You have problem-solving skills and strong communication skills like working independently, have flexibility and enjoy travelingWhat we offer· A competitive salary based on your qualities and experience.· Access to Udemy, Cognizant Academy digital libraries for your continuous learning.· NS business card to cover your commute expenses.· 25 days of paid holiday per year.· A laptop and a smartphone.· A pension scheme.· Organization driven by technology – we have a tremendous technology backbone.· Open, ‘can do’ team spirit and international environment that encourages making your ideas realityThe Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional s

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