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Customer Operations Coordinator | Asian Market

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Eindhoven, Nederland Undutchables Voltijd
As a Customer Operations Coordinator you will be contact point for clients in Europe. You will be responsible for following up on contracts with your clients. This involves, preparing, planning and As a Customer Operations Coordinator you will be contact point for clients in Europe. You will be responsible for following up on contracts with your clients. This involves, preparing, planning and booking transport.
Furthermore, your tasks include:
  • Ensuring that sales contracts are organised and completely executed
  • transferring information to your colleagues regarding country regulations, custom rules, documents, and other changes in the supply chain process.
  • invoicing and document management
  • customer service: maintaining long-lasting client relationships
  • taking care of claims
  • keeping contact with external parties depending on contract terms (for example, banks)
  • HBO or university degree (bachelor or master)
  • Fluent in English + another language, preferably an Asian language
  • Knowledgeable in automated systems (i.e., an ERP system)
  • skills: customer-oriented, focused, analytical, detail-oriented
  • 2+ years of experience in logistics or supply chain
Important: for this vacancy it is important that you currently reside near the Roermond area.