Automation Application Specialist
2 maanden geleden
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
MAIN PURPOSE OF ROLE
An Automation Application Specialist is primarily responsible to provide installation and service support that drives the Abbott Automation System. In addition, this role provides technical training to ADD internal roles and to end users.
The position will focus on the project and service support tasks related to the Automation system, including connected instrument.
MAIN RESPONSIBILITIES
Own Automation projects implementation across Region together with hardware and IT team members. Ensures that all activities are performed in compliance with quality system requirements. Support customer meetings in order to help with definition, implementation and improvement of the workflow and related specific configurations. Configure the automation system, including connected instruments, as per defined workflow and customer needs. Perform validation and qualification of the automation system, including connected instruments. Perform user, key user and track-master level customer training in Abbott facilities or on-site. Provide onsite support during go-live phase. Perform advanced troubleshooting regarding sample-related issues, including: routing, error handling, exception management and result production. Monitor automation and instrument performance and provide suggestions for configuration changes in order to reduce T.A.T., improve throughput, balance the workload on the modules. Analyze existing solutions to provide improvements and suggestions. Participate in Area Expert team meetings for automation. Perform application-related technical coaching and training for Application Specialist, Technical Service Specialist,AbbottAmbassador, TSO. Keep the installation documentation and tickets up-to-date and update the project plans.QUALIFICATIONS
Bachelor's degree or equivalent experience required. Bachelors/ Engineering degree in medical electrical/ life sciences or medical technology/biotechnical Engineer is preferred. Preferably 5 years of experience in Field Service and/or Application Support, supported by management and customer references. The knowledge of Laboratory flows and its dynamics constitutes a plus. Successful engagement with customers, specifically key stakeholders and lab staff. Good product and industry knowledge. Strong experience and process skills of the business functions service delivery. Strong communication skills. Ability to identify and drive resolution of issues. Technical expert for product line accountability. Coaching and training skills. Strong experience in use of analytical tools and software.Abbott Netherlands has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.
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