Network & System Engineer
3 dagen geleden
About the Role
In line with Division objectives and under instructions/guidance of a technical lead or manager, to provide technical support/administration of moderately complex systems/databases/ applications for internal or external customers ensuring high reliability and integration with other projects.
Education
University degree in IT / Engineering or equivalent experience
Experience
2-4 years of experience in a similar position in a comparable technical environment
Domains
Key Responsibilities
01 . Perform day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware or software platforms, user account administration requests and/or customisation to maintenance and upgrade projects.
02 . Resolve problem management issues regarding system/operations by identifying corrective measures/ improvements. May include installations, set-ups, error message, on line transactions, system/application status, operational procedures in accordance with the service level agreement.
03 . Interact with network services, software systems engineering and /or applications development in order to restore availability of services and/or identify root cause of problems.
04 . Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services
05 . May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts.
06 . May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departemental policies
07 . May participate and organise environment testing and installations/upgrades. Maintain records of deployment and identify problems.
08 . Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning and release management costs and the coordination of the change management process flow. Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.
09 . Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
10 . Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives.
Competency Profile
01. Takes Accountability for Delivering Results
Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.
02. Demonstrates Operational Excellence
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy.
03. Expands Knowledge
Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.
04. Business Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
05. Builds and Reinforces Customer Relationships
Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.
06. Leads with a Team Focus
Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values.
07. Communicates Effectively
Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.
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