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About the IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate (IB) may have the ideal opportunity for you The International Baccalaureate provides world-class educational services to over 5,500 schools across 159 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.
About the job
The Authorization Associate Manager provides consultation internally and externally with a focus on excellent customer service to schools. The Authorization Associate Manager is the first point of contact for schools and manages the relationship with schools throughout the authorization process. In doing so they develop, plan and manage the schools journey by counselling them through authorization in order to help schools move from candidacy to program implementation/IB World School status. Internally, the Authorization Associate Manager works collaboratively with the Development, IB World Schools, School Delivery, IBEN, and other relevant departments in order to brief internal stakeholders on customer needs.
Key Responsibilities
Authorization Trends & Analysis
Continually monitor and analyze data, developments and trends of the assigned school authorization portfolio Ensure that data relevant to school practice is analyzed and captured in the data repository and that the trends are analyzed and clear recommendations made Make decisions based on applications, reports and other data points and conduct service gap analysesAccount management
Develop, and maintain alignment of activities around the Authorization of schools. Review applications and reports during Authorization and other sources to develop plans to support schools through candidacy Support the organization to deliver customer solutions in compliance with IB standards Resolve escalations and where necessary, initiate pro-active corrective measures and manage the timely execution of activities Coordinate and align the Authorization for schools with internal IB stakeholders in regular organized meetings and ensure timely involvement and participation Develop and implement a communication plan for the assigned school authorization portfolio and communicate regularly with internal and external stakeholders (online communities, school relations based on identified school needs and new IB developments and offeringsProgramme implementation & Strategy
Guide and support schools in the process of authorization Contribute to the further development of the authorization process focusing on simplicity, clarity and high standards Support the development of a global IB strategy for authorization of schools with IB business objectives, in line with the IB strategy Initiate, manage and/or contribute to IB projects to represent the interest of schools and ensure an execution and delivery, within project objectives and specificationsQuality Assurance & Continuous improvement
Initiate, manage and/or contribute to processes and projects to define and implement quality assurance practices to increase school candidacy. Maintain the quality assurance of authorization through reviewing all applications and reports for the assigned school authorization portfolio. Provide analyses of current IB (work)processes, evaluate bottlenecks, align with stakeholders, advice regarding improvements and ensure implementation after approval. Contribute to the thinking and analysis necessary to continually improve processes such as market analysis, network and innovations, communications.About you
Bachelor’s degree with more than 5 years’ experience. (A Master’s degree is preferred) Previous IB programme experience as educator, coordinator, etc. Familiarity with the key features of all four IB programmes and in depth knowledge of at least one. Knowledge and understanding of the IB’s authorization process Familiarity with typical education systems and practices in public, private, and international school systems. Impeccable written and oral communication skills in at least one IB language, and fluency in a second IB language (Spanish/French) is preferred. Experience in working with not-for-profit entities. Excellent customer service skills Ability to work both independently, and within a team. Willingness to work flexibly and travel if required. About the application process
The interview process is structured to be comprehensive and will involve three stages. The initial rounds will assess the candidate's qualifications and fit for the role.
Diversity and Inclusion Statement: We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.
