Sr. Manager, Global Customer Collaboration

1 maand geleden

Amsterdam, Nederland Henkel Voltijd

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

  • Lead the Supply Chain Customer Excellence Transformation: You'll spearhead efforts to improve how we deliver exceptional service to our customers across the global supply chain.
  • Develop & Implement Strategic Initiatives: Craft winning strategies, define best practices, and guide the rollout of tools and solutions that optimize supply chain performance for our regions.
  • Drive Innovation & Benchmarking: Stay ahead of the curve by actively seeking external trends and best practices. Integrate these insights to spark innovative solutions within the organization.
  • Provide Expert Support to Regions: Act as a trusted advisor, offering guidance and support to regional teams on major initiatives and critical issues.
  • Implement Service Strategy & Cost Optimization: Finalize and deploy our Service Strategy, including the Service Menu and a Cost-to-Serve framework, across all regions.
  • Champion Customer Collaboration: Define and implement a Customer Engagement (Collaboration) concept for the Supply Chain, ensuring joint value creation with our customers.
  • Elevate Customer Insights: Own and further develop the Voice of Customer program within the Supply Chain, ensuring we understand and address customer needs effectively.
  • Align with Commercial Strategy: Partner closely with the commercial organization to integrate Customer Supply Chain into the overall commercial strategy for maximum customer impact.
  • Cultivate Value-Driven Customer Engagement: Refine and promote the concept of value creation through customer engagement within the Supply Chain.
  • Foster Customer Innovation: Collaborate with our global customers to drive innovation within the Supply Chain, leading to mutually beneficial outcomes.
  • Manage Global Customer Relationships: Take ownership of relationships with our global customers, coordinating effectively across regions to ensure a seamless experience.
YOUR SKILLS
  • Collaborative & Engaging: Thrive in team environments, fostering a culture of humility, passion, and people-centricity.
  • Change Champion: Possess strong change management skills, including clear communication, effective stakeholder engagement, and the ability to craft compelling narratives (storytelling). Proven track record of implementing reward & recognition programs to drive desired behaviors.
  • Influential Communicator: Deliver impactful presentations and confidently influence stakeholders across all levels.
  • Strategic Visionary: Think strategically, adept at defining clear goals ("North Star") and driving successful execution.
  • Customer-Centric: Passionate about understanding and exceeding customer needs. Extensive experience collaborating with customers to achieve mutually beneficial outcomes.
  • Coaching & Development: Proven ability to coach and mentor others, fostering a supportive and growth-oriented environment.
  • Proven Track Record: 10+ years of demonstrably successful experience in Sales, Customer Service, Customer Operations, or Supply Chain within a multinational Consumer Goods environment.

 

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.


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