Customs Relations Specialist

3 weken geleden

Eindhoven, Nederland Olympia Voltijd
Bedrijfsomschrijving

DHL is the world’s leading provider of internationalexpress and logistics services. With unmatched expertise in expressdelivery, air and sea freight, land transport, contract logisticssolutions, and international mail services, DHL ensures your goodsreach their destination quickly and efficiently.DHL GlobalForwarding, a key division within DHL, specializes in the swift andflexible transportation of goods and merchandise across allcontinents. As the market leader in air and sea transport, DHL notonly delivers comprehensive international logistics solutions butalso prioritizes sustainability. Through their GoGreen productrange, DHL is committed to reducing CO2 emissions, making them aresponsible partner for your global shippingneeds.

Functieomschrijving

Weekend Job Opportunity: Customer RelationsSpecialist – Control Tower

Are you looking for arewarding weekend job? We are seeking dedicated individuals to joinour team as Customer Relations Specialists in the Control Tower,working on Saturdays and Sundays from 9:00 AM to 1:00 PM. You’ll bepart of a dynamic and driven team based inEindhoven.

About the Role:The Control Tower is aspecialized department within DHL Global Forwarding Netherlands,managing all our large accounts. As a Customer RelationsSpecialist, you will collaborate closely with colleagues from DHLGlobal Forwarding Netherlands, international branches, and otherDHL business units, such as DHL Freight and DHL Express. Your roleinvolves handling incoming emails, administrative tasks, and phonecalls, ensuring that our customers receive top-notchservice.

KeyResponsibilities:

  • Serve as the firstpoint of contact for customer inquiries, ensuring their shipmentsare handled with care and efficiency.
  • Manageincoming emails and phone calls, performing related administrativetasks.
  • Maintain close daily contact withcustomers, ensuring their needs are met with the highest qualityservice.
  • Prioritize tasks effectively in afast-paced environment, ensuring smoothoperations.

What We’re LookingFor:

  • A customer-focused individual whoexcels at problem-solving and relieving customers’concerns.
  • Someone who thrives in a dynamicenvironment and maintains a hands-on approach to theirwork.
  • Strong organizational skills with theability to keep an overview and setpriorities.
  • Ideally residing in Eindhoven,Helmond, Veldhoven, Tilburg, or Veghel, and seeking a challengingrole where you can excel.

If you’reready to make a difference and get the best out of yourself in adynamic weekend position, we’d love to hear fromyou

Functie-eisen
  • Maintain and update daily trackingreport.
  • You must be able to work veryindependently.
  • You must be able to stand yourground.
  • HBO Learning and thinkinglevel
  • Track urgent and critical shipments fromstart to finish.
  • Update shipment informationwith real-time milestones.
  • Daily exceptionchecking.
  • Daily proactive communication withinternal and external stakeholders.
  • Monitordelays/risks and investigate root cause.
  • Fulldata available for performancereporting.

Arbeidsvoorwaarden
  • A good salary between €14,06 and €20,87,depending on education and experience.
  • Onsaturday you get 150% and on Sunday 200%allowance.
  • Parttime position for a longerperiod of time - Saturday and/or Sunday from 9:00 to1pm.
  • Weekly or 4-weekly remuneration viaOlympia.
  • A varied position in a growing,healthy company with many opportunities forgrowth.
  • Internal training atDHL.
  • Pension scheme of which Olympia pays thebasic premium.
  • Travel allowance from 5km andhigher.
  • Stipppension.
  • 8,33% vacationallowance. 

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