Customer Relations Specialist

2 maanden geleden


Eindhoven, Noord-Brabant, Nederland Olympia Voltijd
About the Role

The Control Tower is a specialized department within DHL Global Forwarding Netherlands, managing all our large accounts. As a Customer Relations Specialist, you will collaborate closely with colleagues from DHL Global Forwarding Netherlands, international branches, and other DHL business units, such as DHL Freight and DHL Express.

Key Responsibilities
  • Serve as the first point of contact for customer inquiries, ensuring their shipments are handled with care and efficiency.
  • Manage incoming emails and phone calls, performing related administrative tasks.
  • Maintain close daily contact with customers, ensuring their needs are met with the highest quality service.
  • Prioritize tasks effectively in a fast-paced environment, ensuring smooth operations.
Requirements
  • A customer-focused individual who excels at problem-solving and relieving customers' concerns.
  • Someone who thrives in a dynamic environment and maintains a hands-on approach to their work.
  • Strong organizational skills with the ability to keep an overview and set priorities.
  • Ideally residing in the Netherlands, seeking a challenging role where you can excel.
What We Offer
  • A good salary between €14.06 and €20.87, depending on education and experience.
  • On Saturday, you get 150% and on Sunday, 200% allowance.
  • Part-time position for a longer period of time - Saturday and/or Sunday from 9:00 to 1 pm.
  • Weekly or 4-weekly remuneration via Olympia.
  • A varied position in a growing, healthy company with many opportunities for growth.
  • Internal training at DHL.
  • Pension scheme of which Olympia pays the basic premium.
  • Travel allowance from 5 km and higher.
  • Stipppension.
  • 8.33% vacation allowance.

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