Customs Relations Specialist

1 week geleden

Eindhoven, Noord-Brabant, Nederland Olympia Voltijd
{"title": "Customer Relations Specialist - Control Tower", "description": "Job Summary

We are seeking a dedicated Customer Relations Specialist to join our Control Tower team, working on Saturdays and Sundays from 9:00 AM to 1:00 PM. As a key member of our team, you will be responsible for handling incoming emails, administrative tasks, and phone calls, ensuring that our customers receive top-notch service.

About the Role:

  • Collaborate closely with colleagues from DHL Global Forwarding Netherlands, international branches, and other DHL business units.
  • Manage incoming emails and phone calls, performing related administrative tasks.
  • Maintain close daily contact with customers, ensuring their needs are met with the highest quality service.
  • Prioritize tasks effectively in a fast-paced environment, ensuring smooth operations.

What We're Looking For:

  • A customer-focused individual who excels at problem-solving and relieving customers' concerns.
  • Someone who thrives in a dynamic environment and maintains a hands-on approach to their work.
  • Strong organizational skills with the ability to keep an overview and set priorities.

Key Responsibilities:

  • Serve as the first point of contact for customer inquiries, ensuring their shipments are handled with care and efficiency.
  • Manage incoming emails and phone calls, performing related administrative tasks.
  • Maintain close daily contact with customers, ensuring their needs are met with the highest quality service.
  • Prioritize tasks effectively in a fast-paced environment, ensuring smooth operations.

Requirements:

  • Maintain and update daily tracking report.
  • You must be able to work very independently.
  • You must be able to stand your ground.
  • HBO Learning and thinking level.
  • Track urgent and critical shipments from start to finish.
  • Update shipment information with real-time milestones.
  • Daily exception checking.
  • Daily proactive communication with internal and external stakeholders.
  • Monitor delays/risks and investigate root cause.
  • Fulfill data available for performance reporting.

What We Offer:

  • A good salary between €14,06 and €20,87, depending on education and experience.
  • On Saturday you get 150% and on Sunday 200% allowance.
  • Part-time position for a longer period of time - Saturday and/or Sunday from 9:00 to 1pm.
  • Weekly or 4-weekly remuneration via Olympia.
  • A varied position in a growing, healthy company with many opportunities for growth.
  • Internal training at DHL.
  • Pension scheme of which Olympia pays the basic premium.
  • Travel allowance from 5km and higher.
  • Stipppension.
  • 8,33% vacation allowance.

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