Customs Relations Specialist

2 weken geleden

Eindhoven, Noord-Brabant, Nederland Olympia Voltijd
Job Title: Customs Relations Specialist About the Role: We are seeking a highly skilled and organized Customs Relations Specialist to join our team. As a key member of our Control Tower, you will be responsible for handling incoming emails, administrative tasks, and phone calls, ensuring that our customers receive top-notch service. Key Responsibilities: * Serve as the first point of contact for customer inquiries, ensuring their shipments are handled with care and efficiency. * Manage incoming emails and phone calls, performing related administrative tasks. * Maintain close daily contact with customers, ensuring their needs are met with the highest quality service. * Prioritize tasks effectively in a fast-paced environment, ensuring smooth operations. Requirements: * Maintain and update daily tracking report. * You must be able to work very independently. * You must be able to stand your ground. * HBO Learning and thinking level. * Track urgent and critical shipments from start to finish. * Update shipment information with real-time milestones. * Daily exception checking. * Daily proactive communication with internal and external stakeholders. * Monitor delays/risks and investigate root cause. * Full data available for performance reporting. Working Conditions: * A good salary between €14,06 and €20,87, depending on education and experience. * On Saturday you get 150% and on Sunday 200% allowance. * Part-time position for a longer period of time - Saturday and/or Sunday from 9:00 to 1pm. * Weekly or 4-weekly remuneration via Olympia. * A varied position in a growing, healthy company with many opportunities for growth. * Internal training at DHL. * Pension scheme of which Olympia pays the basic premium. * Travel allowance from 5km and higher. * Stipppension. * 8,33% vacation allowance. What We're Looking For: * A customer-focused individual who excels at problem-solving and relieving customers' concerns. * Someone who thrives in a dynamic environment and maintains a hands-on approach to their work. * Strong organizational skills with the ability to keep an overview and set priorities. * Ideally residing in Eindhoven, Helmond, Veldhoven, Tilburg, or Veghel, and seeking a challenging role where you can excel. How to Apply: If you're ready to make a difference and get the best out of yourself in a dynamic weekend position, we'd love to hear from you.

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