Solutions Engineer, Enterprise

What we're looking for:

Communication (& Language): You have excellent written and spoken communication skills in both English and German, with the ability to engage and develop relationships, sharing information effectively across all professional levels.3+ years experience in customer-facing activities in a B2B environment.2+ years experience working directly with enterprise customers as a Solutions Engineer. Ability to disseminate and popularize technical information for a general audience.Great presentation and communication skills. Keen eye for detail and quality. Excitement when it comes to investigating, testing and exploring solutions for customers. Exhibits a high degree of independence, leading projects confidently with minimal to no oversight. Demonstrates exceptional adaptability, expertly managing several high-priority projects at once without compromising on quality. Thrives both independently and within a dynamic team setting, effortlessly navigating the rapid evolution of products and services. It’s a bonus if you have personal experience with 1Password or another password manager—while not required, it’ll help you gain confidence quickly in this role.Familiarity with the acronyms SCIM, AD, CLI, SSO, and of course SaaS.Experience working with SaaS tools and in the security industry is an asset. 

What you can expect:

Be the main technical point of contact within 1Password’s Go-To-Market team. Proactively scope the technical solution required to address Enterprise customer requirements, assess customers’ met and unmet needs, and recommend optimum solutions and support. Understand our competitors thoroughly for objection handling and talk track development. Provide technical coaching and professional development to 1Password’s sales team.Collaborate with Product Management and Support teams on technical solutions proposed throughout the sales process and alert the sales teams to potential risks of deal closure. Provide technical education to customers and staff when needed. Prepare proposals and respond to RFIs, RFPs RFQs, and vendor/risk assessments.Occasional travel may be required for events. After 1st month = Gaining an understanding of overall how 1Password's Go-to-Market team works, the tools we use, the processes, 1Password as a product and our security model. You will dive deeper into the tools utilized by Solutions Engineers on a daily basis, how we work with other teams and more. At 3 months = It is expected by 3 months that you will be up & running solo in customer calls, you will have experienced demo feedback training sessions, shadowed calls and had a reverse shadower on ones of your own. The call types will include technical discoveries, technical consultations, 1Password EPM + XAM demo calls and developer tools demos. You will be completing RFPs/RFIs and starting to get active in the Slack channel that Solutions Engineering monitors. At 6 months = You will be well-versed in customer calls and will be active within the Slack channel that Solutions Engineering monitors, you will be managing at least one tier 2 product launch related project and will be active in creating, updating and verifying cards in our internal knowledge base (Guru) plus creating short recorded demo videos for customers.Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.What we offer:We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer: Health and wellbeing> Maternity and parental leave top-up programs> Wellness spending account> Generous PTO policy > Company-wide wellness days off scheduled throughout the year > Wellness Coach membership> Comprehensive health coverage Growth and future > Employee stock option program for all full-time employees > Retirement matching program> Training budget, 1Password University access, and learning sessions > Free 1Password account (and friends and family discount) Flexibility and community> Paid volunteer days > Employee-led DEIB programs and ERGs and ECGs> Fully remote environment> Peer-to-peer recognition through Bonusly

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