Data Analist-Problem&Incident Management

7 maanden geleden


Veldhoven, Nederland Simac Voltijd

Dit ga je doen

Verstoringen voorspellen en voorkomen, dat is waar we naar streven Als Data Analist - Incident & Problem Management ben je verantwoordelijk voor het incident en problem proces. Op basis van analyse en rapportage draag je bij aan continu verbetering van de dienstverlening die wij aan onze klanten leveren denk hierbij aan bijvoorbeeld winkelautomatisering, applicatiebeheer of IT-infrastructuur.

In samenwerking met collega's van Operations Management en Contract Delivery Management maak jij onze dienstverlening stabieler, betrouwbaarder, efficiënter en heb je een prominente rol in het identificeren en het onder de aandacht brengen en oplossen van risico's van zowel Simac als de klant-organisatie.

Dit ben jij

In de rol van Data Analist - Incident & Problem Management ben je van nature uitermate communicatief vaardig en werk je graag in multidisciplinaire teams waarbij je precies weet wat er gebeurt. Je weet zelf gemakkelijk te bewegen en je staande te houden in complexe en dynamische werkomgevingen. Het resultaat is wat jou drijft en je werkt daar grotendeels zelfstandig naartoe.

Kort opgesomd breng je het volgende met je mee:

Je beschikt over minimaal een Bachelor-diploma in Techniek of Bedrijfswetenschappen of een vergelijkbaar denk-en werkniveau; Bij voorkeur heb je 2 tot 5 jaar ervaring opgedaan bij een IT-service provider in de rol van een Data-Analist of Operations Manager; Kennis van SQL, PowerBI, Qlik en/of Python zijn flinke pré's; Evanals kennis van methodes als ITIL, SAFE en Lean IT; Je bent analytisch sterk; Je bent communicatief sterk in zowel Nederlands als Engels in woord en geschrift.

Dit krijg je ervoor terug

Een aantrekkelijk salaris passend bij de kennis en ervaring die je met je meebrengt; 26 vakantiedagen met de mogelijkheid om dagen bij te kopen; Een bijdrage aan je pensioen, mogelijkheid tot collectieve zorgverzekering en een winstafhankelijke eindejaarsuitkering; De mogelijkheid om hybride en flexibel te werken, we ondersteunen je graag in het inrichten van jouw thuis-werkplek; Een werkgever die graag investeert in jouw opleiding en ontwikkeling als professional

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