Program Manager III, Ring Insights
6 maanden geleden
Key job responsibilities
- Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week.
- Build weekly detailed reports around feedback, survey results, and metrics captured during testing.
- Ability to take action and ownership of situations with minimal guidance.
- Monitor backend metrics for programs assigned.
- Correlate backend metrics with tester feedback to identify trends.
- Manage multiple project/programs simultaneously.
- Create test plans for Alpha, Beta, and Delta Programs.
- Create test cases with the Product Managers for the users to go through during the testing phase.
- Create end of week reports for stakeholder for all assigned programs.
- Attend weekly business reviews to review programs assigned with leadership.
- Work with the logistics team to ship product for assigned programs.
About the team
The Ring Insights organization, founded in 2017 is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360 degree perspective, ensuring we are meeting our customers needs through leveraging research and data.
We are open to hiring candidates to work out of one of the following locations:
Amsterdam, NLD
BASIC QUALIFICATIONS
- PMP- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working cross functionally with tech and non-tech teams
- Experience leading process improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS
- PMP, or Bachelor's degree in computer science, technology, design- Experience implementing repeatable processes and driving automation or standardization
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